{"componentChunkName":"component---src-templates-blog-article-tsx","path":"/blog/designing-a-senior-friendly-telehealth-experience/","result":{"data":{"contentfulArticle":{"id":"499c5c24-0650-58e7-aaa9-f664cae11268","slug":"designing-a-senior-friendly-telehealth-experience","publishDate":"2026-07-01T00:00+01:00","type":null,"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=750&h=500&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1920&h=1280&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=750&h=500&fl=progressive&q=50&fm=jpg","srcSet":"//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=750&h=500&fl=progressive&q=50&fm=jpg 750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&fl=progressive&q=50&fm=jpg 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&fl=progressive&q=50&fm=jpg 1366w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1920&h=1280&fl=progressive&q=50&fm=jpg 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#a8a8b8","width":1,"height":0.6666666666666666}},"title":"How to Design a Senior-Friendly Telehealth Experience (And Why It Matters)","body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5hTiyxPUyOg8co6E6vFBqE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.pewresearch.org/internet/2017/05/17/barriers-to-adoption-and-attitudes-towards-technology/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pew Research Center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", just 26% of internet users aged 65 and older say they feel very confident using computers, smartphones, or other devices to do what they need to do online. And yet the platforms healthcare institutions use for virtual care were designed without them in mind, and it shows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s why in this article, we’ll be sharing the actual barriers to telehealth adoption for seniors, how to design a senior-friendly virtual care experience, and why the right platform makes all the difference.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's really stopping older adults from fully adopting telehealth\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Research suggests that older adults are far more open to telehealth than many clinicians assume. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pubmed.ncbi.nlm.nih.gov/37021477/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"64% of adults\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" aged 50 to 80 expressed interest in using telehealth again after their first experience with it during the COVID-19 pandemic.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ajmc.com/view/interest-in-and-concerns-about-telehealth-among-adults-aged-50-to-80-years\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"study\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" found that adults aged 65-80 were actually \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"more likely\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to express interest in a first-time telehealth visit than those aged 50-64.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pattern from the research shows that older adults are willing, sometimes eager, to engage with virtual care when it's designed with them in mind. The problem is that most telehealth platforms aren't.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The barriers older adults face when adopting telehealth are issues like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital literacy gaps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", sensory and physical challenges like hearing loss or reduced fine motor control, unreliable broadband (particularly in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"rural areas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"), and reasonable anxiety about using technology that wasn’t built to accommodate all these needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are design problems, and design problems are solvable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8 ways to make your virtual care experience work for older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing a senior-friendly telehealth experience means removing every step that could cause confusion, anxiety, or drop-offs, and making the experience feel as close as possible to something the patient already understands.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.agefriendlycare.psu.edu/the-4ms-explained\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"4Ms Framework\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" used in geriatric care is a useful lens here. Applying it to telehealth means asking: Does this interface allow the patient to communicate clearly what matters to them? Does it account for potential cognitive load? Does it work for someone who can't type quickly or read small text? And so much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what that looks like in practice.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Get rid of the download and other obstacles\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the single highest-impact change a telehealth platform can make for older adults. Every additional step before the call, like downloading an app, creating an account, or remembering a password, is a potential drop-off point.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best design option for this demographic is offering them a direct link to join a call. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a browser-based video call solution, so for an 82-year-old patient on a tablet, they just need to click on the joining link, wait, and get connected to their clinician.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The cognitive and technical load is as close to zero as current technology allows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Build a waiting room that feels familiar\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The moment a patient clicks a telehealth link, they enter an experience that has no obvious parallel in their prior healthcare history. There's no waiting room, no receptionist, no queue. For younger, tech-native patients, this is fine. \\n\\nFor older adults who have spent decades in physical clinical settings, it creates genuine cognitive friction. Where am I? Is this working? Am I supposed to be doing something?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A virtual waiting room with a clear holding page that tells the patient they've arrived, they're in the right place, and their provider will be with them shortly replicates enough of the familiar clinical experience to reduce anxiety and confusion significantly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/waiting-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"waiting room feature\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" does this. Patients enter a locked room and wait to be admitted by the host.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"PGTLQ9wwFAzXovA5kco2A\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's nothing more to navigate or any confusion about timing. The provider controls when the session begins, just as they would in a physical office. Plus, if the clinician is running a few minutes late, they can communicate this directly in the waiting room area.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Work across every device an older adult might use\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults don't all use the same device. Some are on desktop computers, others on laptops, tablets, or smartphones that their family set up for them years ago.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A telehealth platform that works perfectly on a MacBook but breaks on an older Android tablet isn't truly accessible. Because Whereby runs entirely in-browser, it works consistently across all major devices and operating systems without any device-specific configuration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An older adult joining from a Windows desktop and their caregiver joining from an iPad will have the same experience. No one has to troubleshoot compatibility before a clinical appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So when choosing a video call provider, test for device compatibility, particularly in older models and versions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Design accessibility features for hearing loss and visual impairment\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.nidcd.nih.gov/health/statistics/quick-statistics-hearing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"55%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of adults who are 75 and older have disabling hearing loss. Visual impairment is similarly prevalent. Yet some telehealth interfaces are designed as though all users can hear standard audio clearly, read small text comfortably, and process visual information quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Age-friendly telehealth design addresses these gaps directly by enabling accessibility features like\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Live captions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" during sessions make consultations accessible to patients with mild-to-moderate hearing loss who may not identify as deaf or hard of hearing, but who consistently struggle to follow audio-only dialogue.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2U1Ea370MYifsdzwBwKVLM\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speaker highlights\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": visually indicating who is talking helps patients who rely on visual cues to follow a multi-participant conversation.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Post-session transcription\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gives patients and caregivers an accessible written record of what was discussed, which is especially valuable when processing speed or working memory is reduced.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Larger screens and clean interfaces\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" make a meaningful difference for patients with visual impairment. Encourage patients to use tablets or laptops where possible, and configure your platform to display a minimal, uncluttered interface with as few on-screen controls as possible.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Full keyboard navigation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Every part of the Whereby interface can be reached using the tab key, with flyout menus triggered by the space bar (or a long press on mobile). This matters for older adults with reduced fine motor control or tremors who may find precise mouse or trackpad use difficult. \\n\\nSingle-key shortcuts can also be disabled for users who find them disorienting or who have other assistive shortcuts already configured on their device.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports live captions, session transcription, and active speaker highlighting and meets \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/further-resources/faq-and-troubleshooting/accessibility\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WCAG 2.1 Level AA accessibility standards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the established benchmark for digital accessibility compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Make audio-only a fallback option during virtual sessions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not every older adult patient has reliable broadband. In some U.S. cities, over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% of\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" adults 65 and older lack access to home broadband. In rural areas, the gap is larger.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When a telehealth platform requires video to function or doesn’t prioritize reliability in low-bandwidth scenarios, it silently excludes a significant portion of the population that needs virtual care most.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's global mesh network\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is built to maintain connection quality across varying bandwidth conditions and geographic locations, ensuring that poor infrastructure doesn't compromise a clinical consultation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This video call solution also has an audio-only mode so users can join sessions with their videos turned off to help minimize bandwidth usage during poor network conditions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Enable caregiver and family participation\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For older adults managing dementia, significant cognitive decline, or complex chronic conditions, solo telehealth visits are often clinically insufficient. A caregiver or family member needs to be present to assist with setup, provide medical history, ask questions the patient may forget, and help implement care plans after the appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This needs to be built into the platform design from the start, not treated as an edge case. Multi-participant sessions should be simple to set up, clearly explained to patients in advance, and easy for a family member to join without their own account or technical knowledge.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports this directly, with the provider retaining host controls like admitting participants and managing the session, while keeping the experience simple for everyone joining.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Ensure your setup is fully compliant\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are a high-trust population. They've built long-term relationships with their providers and are sharing sensitive health information like chronic diagnoses, mental health, and cognitive decline. If there's any doubt about the security of a platform, that trust goes away quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients who understand that their consultation is secure and private are more comfortable engaging fully with their care. Providers who can demonstrate that their platform is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/best-hipaa-compliant-video-call-apis/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", end-to-end encrypted, and backed by a signed Business Associate Agreement are better positioned to have that conversation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby is ISO 27001-certified, GDPR-compliant, and configurable for HIPAA compliance with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"BAA available\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", making it a strong foundation for practitioners who need to meet regulatory standards while serving a population for whom trust is non-negotiable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Collect feedback and ratings after the session\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feedback loops are easy to overlook in telehealth design, but they matter more with older adult populations than most. Older patients tend to be conscientious respondents, so they'll rate a session when asked, especially if the process is simple. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That feedback is clinically valuable because it surfaces technical problems you might not otherwise hear about, flags sessions where a patient felt rushed or confused, and helps you continuously improve the experience for a population that may not spontaneously raise issues.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/insights-suite-and-api/session-ratings\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Session Ratings\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" feature prompts participants to rate the call after it ends. There’s a straightforward one-to-five-star rating, with optional prompts for low scorers to indicate what went wrong.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28rDjeg3AKZxh9HJGZENvS\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's a low-friction way for older adults to communicate their experience and a useful tool for practices that want to make sure their telehealth workflow is actually working for this population.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Practical tips for clinicians delivering telehealth to older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best platform design in the world doesn't fully compensate for a first telehealth appointment that feels rushed or unsupported. Workflow adaptations matter as much as technology choices.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So here are a few ways clinicians can help improve the telehealth experience for senior patients.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Send the link early\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": at least 24 hours before the appointment, with a plain-language instruction sheet and a number to call if they have trouble.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer a test call\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": a five-minute pre-appointment check with administrative staff, in a low-stakes environment, dramatically reduces first-session dropout and anxiety.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build in extra appointment time\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", especially for first visits. First telehealth appointments with older adults often take longer. Budget for it. A rushed session undermines trust and makes future engagement less likely\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Invite caregivers if needed: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Don't assume patients will think to ask. For clinically appropriate cases, proactively invite a family member or caregiver to join, and confirm the logistics in advance.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Document the tech experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": note in the patient record whether the session ran smoothly. This informs the approach for the next visit and helps identify patients who need ongoing support.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wrapping up\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are among the patients who stand to benefit most from well-designed telehealth. They're more likely to manage multiple chronic conditions, more likely to live at a distance from specialist care, and more likely to face mobility challenges that make in-person visits difficult. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The case for virtual care in this population is strong and supported by a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pmc.ncbi.nlm.nih.gov/articles/PMC10602794/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"growing body of evidence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" across chronic disease management, mental health, dementia care, fall prevention, and rehabilitation. But the technology has to meet them where they are. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby was built with this kind of simplicity at its core, and for practitioners serving older and less digitally confident adults, that design philosophy translates directly into better clinical outcomes, fewer dropped appointments, and patients who keep coming back.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/trusted-video-call-api\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find out more\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" about why we’re the leading choice for telehealth platforms 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right platform makes all the difference.","relatedArticlesTitle":null,"relatedArticles":[{"id":"bd6e2717-575e-59f7-bf1c-76910ca69a7f","slug":"top-accessibility-features-whereby","publishDate":"2025-05-13T12:58+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"76Lkfm6gfmcMUyheCH3qpK\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Telehealth has become a way to bring equity into healthcare, especially for individuals who face difficulty traveling to appointments. However, without inclusive design, these virtual care platforms risk excluding the very populations that could benefit most from them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Across the globe, an estimated \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.who.int/news/item/09-09-2024-who-and-itu-publish-new-guidance-to-make-telehealth-services-accessible#:~:text=Designing%20accessible%20telehealth%20services%20for,1%20in%206%20of%20us\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1.3 billion people (about 1 in 6 of us)\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" live with a significant disability. This is a demographic that stands to gain tremendously from well-designed telehealth services, but still often encounters digital barriers to care.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Whereby, we believe that everyone deserves equal access to great virtual care. That’s why, in addition to our pre-built UI being \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/faq-and-troubleshooting/accessibility\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"WCAG 2.1 Level AA compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", we’re constantly looking to improve the accessibility options on Whereby. We recommend using \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" because it lets you integrate video calling directly into your website or platform. By keeping the entire experience in one place, you minimize confusion, reduce cognitive load, and create a more accessible environment for all users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the major accessibility features you should consider using on your Whereby calls today;\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Browser-based sessions – No downloads required\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Accessibility starts with ease of access. With Whereby, your clients don’t need to download additional software or install browser extensions to join a video call.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"All calls run directly in the browser using WebRTC technology, significantly lowering the barrier to entry for users with limited technical experience or restricted environments (like school-issued devices or corporate networks). Just click the link and join - it’s as simple as that.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Live captions & transcriptions\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Audio quality isn’t always perfect because background noise or poor connections, can make it hard to follow what’s being said. That’s where \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/live-captions\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"live captions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" come in. On Whereby, live captions provide real-time, on-screen text so users can read along as people speak.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether a client is hard of hearing, in a noisy space, or just more comfortable reading than listening, captions make conversations easier to follow for everyone.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"vDjsZdeDJlHN70dts7lHQ\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We also offer \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/transcribing\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"transcriptions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for record-keeping, follow-ups, and accessibility audits. Our transcriptions support inclusion by offering a persistent, readable format of the conversation that can be referenced after the meeting ends. This is valuable for anyone who needs to revisit important details after a session.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Live captions and transcriptions are available to users on a Whereby Embedded plan.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Keyboard navigation & shortcuts\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We understand that not every user interacts with a mouse or touchscreen. That's why you can access all parts of the Whereby UI\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"—\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"whether it’s the mute button, chat panel, or settings menu\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"—\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"from the tab key. Flyout menus can be triggered using the space bar.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Even typically mouse-driven elements like hover menus are accessible, so users can navigate to them and activate actions using \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/faq-and-troubleshooting/accessibility\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"standard keyboard tabbing\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and selection keys.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For mobile users, we’ve gone the extra mile to make hover interactions accessible, too. The flyout menus can be triggered using a long-press gesture, bringing consistency and inclusivity across device types.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We also understand that our users may have preset shortcuts. So you can always disable our single-key shortcuts if you’d prefer from your room settings.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"4. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Highlight speaker\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For users who rely on visual cues, identifying who’s speaking is important to follow conversations. With \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.launchnotes.io/announcements/highlight-speaker-is-now-available\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"highlight speaker\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" turned on, Whereby visually highlights the video tile of an active speaker in real time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5QutUGsjOe87PDJouyhdKG\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This helps users follow the flow of conversation more easily, especially in group settings, without needing to rely solely on audio cues or voices. Highlight speaker is available to all users on Whereby. However, Embedded users need to turn this on from their dashboard configuration.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Screen reader support\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Screen readers play a critical role for users with visual impairments, and Whereby offers full support through this feature.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"All UI elements on a Whereby call are labeled with appropriate markup and include labels to make it easier for screen readers to navigate through. We also have \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/faq-and-troubleshooting/accessibility\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"aria-live attributes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that help define how screen readers should prioritize incoming chat messages and important status messages.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This ensures that contextual information like who’s speaking, whether your mic is muted, and when someone joins or leaves a call is conveyed accurately. Our design and engineering teams consistently test and refine screen reader interactions to maintain a high standard of usability.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Designing telehealth goes beyond compliance and checking boxes. It’s about empowering people with equal opportunity to receive care without barriers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, if you're integrating Whereby into your telehealth platform, you can trust that we’re always working on improving accessibility on your calls. Learn more reasons \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/why-wherebys-api-is-the-trusted-solution-for-leading-telehealth-platforms/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"why Whereby is the trusted video call API for telehealth.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=750&h=423&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1080&h=608&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1366&h=770&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1920&h=1082&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=750&h=423&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=750&h=423&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1080&h=608&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1366&h=770&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/76Lkfm6gfmcMUyheCH3qpK/eb36dd1962bc2da297c97ad2d71ca79c/WB153_-_-Blog-_Top_features_for_accessibility__1_.png?w=1920&h=1082&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#f8e8c8","width":1,"height":0.5633333333333334}},"title":"Top Accessibility Features for Video Calls on Whereby","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Whereby, we believe that everyone deserves equal access to great virtual care. You can trust that we’re always working on improving accessibility on your Whereby calls. So here are some accessibility features you should consider using today\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"cf67aff2-5b02-550a-a0ee-146f81e38c3e","slug":"why-wherebys-api-is-the-trusted-solution-for-leading-telehealth-platforms","publishDate":"2025-02-17T12:00+00:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4DO5CVozNzSq6DByT7UrS9\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quality healthcare, anywhere\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Whereby’s seamless, reliable video calling, Telehealth platforms have huge potential to improve session quality, trust, and patient satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to growing trust in your telehealth service, you need \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/level-up-your-meetings-with-embedded-video/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrated video calling\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that keeps patients within your platform and enables clinicians to deliver video consultations through a friendly, stress-free user interface. You need an easy way for users to troubleshoot technical issues in real-time, to keep consultations on track. And you need a flexible, scalable API solution that is pain-free to migrate to, letting you and your engineering team focus on building other key areas of your business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is where \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" comes in, letting you deliver high-quality, seamless video call experiences that prioritise what matters most to patients and practitioners.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A straightforward, trustworthy solution\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fueled by over a decade of WebRTC experience and our close partnership with healthcare professionals, we’ve tailored our API and SDK to the unique needs of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"telehealth\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Get started in minutes with just a few lines of code, then expand and customize the video call experience to fit your needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let us handle the building and maintenance of new healthcare-focused video call features, so you can focus on providing the best care experiences and remove unnecessary heavy lifting from your engineers. And deliver \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/how-to-add-video-conferencing-to-your-website/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"high-quality virtual consultations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on your platform, leveraging our people-first user experience and interface that is trusted by millions worldwide.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Ninety percent of our video calls are now rated 4 or 5 stars for call quality; clear proof of a stable, reliable experience.\\\" - Katrina Baxter-Moore, Senior Product Manager, Jane App.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1CfLQDDVlfjcYmkuvQlNj2\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The frontrunner in web-first telehealth\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded provides a best-in-class telehealth API with a web-first offering that fully embraces the WebRTC standard.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Originally launched in 2013 as ‘appear.in,’ we were among the pioneers of WebRTC-based video calling solutions, offering unique URLs that let users start a call effortlessly by sharing a simple link. This precedes many other options on the market, such as Google Meet (formerly Google Hangouts), which used Flash until 2014, and Zoom, which partially adopted WebRTC in 2019, but still nudges customers to install a native client rather than use a browser. As such, our engineering and product teams hold several decades of WebRTC experience between them. And with millions of people using our service every week, you know our solutions are built on the strength of a globally-tested, high-performing infrastructure.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimized for telehealth: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We’re constantly developing new functionality with telehealth in mind, enabling everything from extensive \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.launchnotes.io/announcements/pre-call-device-connectivity-tests\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"pre-call checkup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" options, to self-view controls, which allow users to hide their own video window, to a dedicated \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.launchnotes.io/announcements/get-insights-into-your-users-call-experiences\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"insights suite\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for technical troubleshooting.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7MuevonCjCIwWsthlCnC4E\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Built by the best: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Our fully remote culture allows us to be expertise-led and source top global talent, enabling us to build best-in-class video communications for our global customer base.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Driving better integration\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": We’re proud to be a W3C member, and we work closely with browser engine developers at Google, Mozilla, Apple, Intel, and others – both to identify bugs in their engines and to give them feedback on new browser APIs.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The implementation was so easy, the engineering team did it in the time we had set out for them to do the research. They asked me to test it, we tested it, and it worked. Everyone, especially tech, was shocked at how quick it was.”- Karoon Nair, Head of Product, Nilo.health\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why Whereby?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3t3QcJs9m30eqoS7dE1tx\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are just some of the reasons that Telehealth platforms love Whereby:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pain free integration: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Whereby is quick and easy to get started, and is built to scale.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stable & reliable call quality: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Our global mesh network ensures high-quality, reliable connections from anywhere in the world.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A team that cares: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Use our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"developer-friendly docs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or speak to our dedicated experts to help with technical onboarding and support.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tried & tested features: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We leverage our vast base of active weekly Whereby Meetings users to test new features and configurations before releasing these to Embedded customers.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"LRK8pvpq4B8bL8nbCFn4M\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our history of telehealth expertise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Powering millions of calls across the globe since 2013.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2013- Founded: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The company was founded as appear.in during a Summer intern project inside Norwegian telecom company Telenor. One of the very first web applications leveraging the WebRTC standard.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2017- new owners: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"With a rapidly growing global user base and an established reputation in Norway and central Europe, we spun out and found a home with new owners, Videonor.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2019- Rebranded: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"appear.in rebranded to Whereby, bringing with it a complete UX overhaul of our video calling solution, now called Whereby Meetings.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2020- Whereby Embedded release: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Following market changes driven by the COVID-19 pandemic and the growth of the telehealth sector, we released Whereby Embedded, a highly customizable API enabling developers to add seamless video calling to their platform with Whereby’s celebrated user interface.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2023- Became API led: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Driven to make our API best-in-class for telehealth, we pivoted our product and engineering teams to focus 100% on building and supporting Whereby Embedded.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2024- Building for Telehealth: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Throughout 2024, we launched new Whereby Embedded features tailored specifically for telehealth, while prioritizing enhancements to deliver a more flexible and seamless developer experience. This included several enhancements to our Browser SDK with React Hooks for fully custom video calling implementations, and releasing a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/reference/react-hooks-reference\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"React Native SDK\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2025 - Continual improvement: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We continued working with our Telehealth partners and introduced new features, including \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered session transcriptions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/live-captions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"live captions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We made improvements to our SDKs for deeper customization options, and our team continuously worked to improve call quality, reliability, and insights.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2026 and beyond: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We are committed to shaping the future of telehealth alongside our customers by enhancing the flexibility and usability of Whereby Embedded for telehealth applications. Our focus includes delivering an intuitive user experience tailored to telehealth needs, ensuring consistently high call quality, and exploring innovative AI-powered features to elevate the telehealth experience\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"77vEreJm5nAgUO2gZgxVVh\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Safe. Secure. Honest.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Whereby, we prioritize privacy and safety for you and your platform users.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a European company, we pride ourselves on our strong security posture and commitment to compliance standards. Our solution is focused on privacy and the protection of data – it’s GDPR compliant, ISO 27001 certified and can be configrued as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/faq-and-troubleshooting/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant setup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We’re continually innovating to support the evolving capabilities of your telehealth services while ensuring our solutions are secure for you and your customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“We go through strict procedures when we onboard new suppliers, and we’ve previously had to switch providers because they weren’t compliant with NHS regulations. Whereby passed all of our requirements.”- Senior Product Manager, DrDoctor\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Gg6kbiVoIHbsAqZspg0kR\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to try it out for yourself?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sign up to a free or Build \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" plan right now to start testing our API solution.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/pricing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a look at the pricing here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" if you’re unsure which plan is right for you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are you an Enterprise customer with high usage? We offer volume discounts for larger customers. Please \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reach out to a member of our Sales team\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to learn more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to share this with a colleague?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://framerusercontent.com/assets/MEiHeckf0iHvFhVv9Wny9L7cbmE.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Download a PDF version\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to share with your team and other stakeholders.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#381808","width":1,"height":0.6516666666666667}},"title":"Why Whereby’s API is the Trusted Solution for Leading Telehealth Platforms","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Discover Whereby’s history as a WebRTC expert and the reasons that we are the video call provider of choice for top global Telehealth platforms.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}]},"allContentfulArticle":{"nodes":[{"id":"499c5c24-0650-58e7-aaa9-f664cae11268","slug":"designing-a-senior-friendly-telehealth-experience","publishDate":"2026-07-01T00:00+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5hTiyxPUyOg8co6E6vFBqE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.pewresearch.org/internet/2017/05/17/barriers-to-adoption-and-attitudes-towards-technology/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pew Research Center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", just 26% of internet users aged 65 and older say they feel very confident using computers, smartphones, or other devices to do what they need to do online. And yet the platforms healthcare institutions use for virtual care were designed without them in mind, and it shows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s why in this article, we’ll be sharing the actual barriers to telehealth adoption for seniors, how to design a senior-friendly virtual care experience, and why the right platform makes all the difference.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's really stopping older adults from fully adopting telehealth\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Research suggests that older adults are far more open to telehealth than many clinicians assume. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pubmed.ncbi.nlm.nih.gov/37021477/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"64% of adults\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" aged 50 to 80 expressed interest in using telehealth again after their first experience with it during the COVID-19 pandemic.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ajmc.com/view/interest-in-and-concerns-about-telehealth-among-adults-aged-50-to-80-years\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"study\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" found that adults aged 65-80 were actually \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"more likely\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to express interest in a first-time telehealth visit than those aged 50-64.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pattern from the research shows that older adults are willing, sometimes eager, to engage with virtual care when it's designed with them in mind. The problem is that most telehealth platforms aren't.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The barriers older adults face when adopting telehealth are issues like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital literacy gaps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", sensory and physical challenges like hearing loss or reduced fine motor control, unreliable broadband (particularly in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"rural areas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"), and reasonable anxiety about using technology that wasn’t built to accommodate all these needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are design problems, and design problems are solvable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8 ways to make your virtual care experience work for older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing a senior-friendly telehealth experience means removing every step that could cause confusion, anxiety, or drop-offs, and making the experience feel as close as possible to something the patient already understands.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.agefriendlycare.psu.edu/the-4ms-explained\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"4Ms Framework\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" used in geriatric care is a useful lens here. Applying it to telehealth means asking: Does this interface allow the patient to communicate clearly what matters to them? Does it account for potential cognitive load? Does it work for someone who can't type quickly or read small text? And so much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what that looks like in practice.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Get rid of the download and other obstacles\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the single highest-impact change a telehealth platform can make for older adults. Every additional step before the call, like downloading an app, creating an account, or remembering a password, is a potential drop-off point.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best design option for this demographic is offering them a direct link to join a call. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a browser-based video call solution, so for an 82-year-old patient on a tablet, they just need to click on the joining link, wait, and get connected to their clinician.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The cognitive and technical load is as close to zero as current technology allows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Build a waiting room that feels familiar\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The moment a patient clicks a telehealth link, they enter an experience that has no obvious parallel in their prior healthcare history. There's no waiting room, no receptionist, no queue. For younger, tech-native patients, this is fine. \\n\\nFor older adults who have spent decades in physical clinical settings, it creates genuine cognitive friction. Where am I? Is this working? Am I supposed to be doing something?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A virtual waiting room with a clear holding page that tells the patient they've arrived, they're in the right place, and their provider will be with them shortly replicates enough of the familiar clinical experience to reduce anxiety and confusion significantly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/waiting-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"waiting room feature\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" does this. Patients enter a locked room and wait to be admitted by the host.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"PGTLQ9wwFAzXovA5kco2A\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's nothing more to navigate or any confusion about timing. The provider controls when the session begins, just as they would in a physical office. Plus, if the clinician is running a few minutes late, they can communicate this directly in the waiting room area.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Work across every device an older adult might use\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults don't all use the same device. Some are on desktop computers, others on laptops, tablets, or smartphones that their family set up for them years ago.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A telehealth platform that works perfectly on a MacBook but breaks on an older Android tablet isn't truly accessible. Because Whereby runs entirely in-browser, it works consistently across all major devices and operating systems without any device-specific configuration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An older adult joining from a Windows desktop and their caregiver joining from an iPad will have the same experience. No one has to troubleshoot compatibility before a clinical appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So when choosing a video call provider, test for device compatibility, particularly in older models and versions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Design accessibility features for hearing loss and visual impairment\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.nidcd.nih.gov/health/statistics/quick-statistics-hearing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"55%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of adults who are 75 and older have disabling hearing loss. Visual impairment is similarly prevalent. Yet some telehealth interfaces are designed as though all users can hear standard audio clearly, read small text comfortably, and process visual information quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Age-friendly telehealth design addresses these gaps directly by enabling accessibility features like\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Live captions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" during sessions make consultations accessible to patients with mild-to-moderate hearing loss who may not identify as deaf or hard of hearing, but who consistently struggle to follow audio-only dialogue.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2U1Ea370MYifsdzwBwKVLM\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speaker highlights\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": visually indicating who is talking helps patients who rely on visual cues to follow a multi-participant conversation.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Post-session transcription\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gives patients and caregivers an accessible written record of what was discussed, which is especially valuable when processing speed or working memory is reduced.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Larger screens and clean interfaces\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" make a meaningful difference for patients with visual impairment. Encourage patients to use tablets or laptops where possible, and configure your platform to display a minimal, uncluttered interface with as few on-screen controls as possible.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Full keyboard navigation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Every part of the Whereby interface can be reached using the tab key, with flyout menus triggered by the space bar (or a long press on mobile). This matters for older adults with reduced fine motor control or tremors who may find precise mouse or trackpad use difficult. \\n\\nSingle-key shortcuts can also be disabled for users who find them disorienting or who have other assistive shortcuts already configured on their device.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports live captions, session transcription, and active speaker highlighting and meets \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/further-resources/faq-and-troubleshooting/accessibility\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WCAG 2.1 Level AA accessibility standards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the established benchmark for digital accessibility compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Make audio-only a fallback option during virtual sessions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not every older adult patient has reliable broadband. In some U.S. cities, over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% of\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" adults 65 and older lack access to home broadband. In rural areas, the gap is larger.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When a telehealth platform requires video to function or doesn’t prioritize reliability in low-bandwidth scenarios, it silently excludes a significant portion of the population that needs virtual care most.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's global mesh network\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is built to maintain connection quality across varying bandwidth conditions and geographic locations, ensuring that poor infrastructure doesn't compromise a clinical consultation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This video call solution also has an audio-only mode so users can join sessions with their videos turned off to help minimize bandwidth usage during poor network conditions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Enable caregiver and family participation\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For older adults managing dementia, significant cognitive decline, or complex chronic conditions, solo telehealth visits are often clinically insufficient. A caregiver or family member needs to be present to assist with setup, provide medical history, ask questions the patient may forget, and help implement care plans after the appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This needs to be built into the platform design from the start, not treated as an edge case. Multi-participant sessions should be simple to set up, clearly explained to patients in advance, and easy for a family member to join without their own account or technical knowledge.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports this directly, with the provider retaining host controls like admitting participants and managing the session, while keeping the experience simple for everyone joining.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Ensure your setup is fully compliant\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are a high-trust population. They've built long-term relationships with their providers and are sharing sensitive health information like chronic diagnoses, mental health, and cognitive decline. If there's any doubt about the security of a platform, that trust goes away quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients who understand that their consultation is secure and private are more comfortable engaging fully with their care. Providers who can demonstrate that their platform is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/best-hipaa-compliant-video-call-apis/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", end-to-end encrypted, and backed by a signed Business Associate Agreement are better positioned to have that conversation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby is ISO 27001-certified, GDPR-compliant, and configurable for HIPAA compliance with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"BAA available\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", making it a strong foundation for practitioners who need to meet regulatory standards while serving a population for whom trust is non-negotiable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Collect feedback and ratings after the session\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feedback loops are easy to overlook in telehealth design, but they matter more with older adult populations than most. Older patients tend to be conscientious respondents, so they'll rate a session when asked, especially if the process is simple. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That feedback is clinically valuable because it surfaces technical problems you might not otherwise hear about, flags sessions where a patient felt rushed or confused, and helps you continuously improve the experience for a population that may not spontaneously raise issues.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/insights-suite-and-api/session-ratings\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Session Ratings\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" feature prompts participants to rate the call after it ends. There’s a straightforward one-to-five-star rating, with optional prompts for low scorers to indicate what went wrong.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28rDjeg3AKZxh9HJGZENvS\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's a low-friction way for older adults to communicate their experience and a useful tool for practices that want to make sure their telehealth workflow is actually working for this population.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Practical tips for clinicians delivering telehealth to older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best platform design in the world doesn't fully compensate for a first telehealth appointment that feels rushed or unsupported. Workflow adaptations matter as much as technology choices.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So here are a few ways clinicians can help improve the telehealth experience for senior patients.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Send the link early\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": at least 24 hours before the appointment, with a plain-language instruction sheet and a number to call if they have trouble.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer a test call\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": a five-minute pre-appointment check with administrative staff, in a low-stakes environment, dramatically reduces first-session dropout and anxiety.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build in extra appointment time\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", especially for first visits. First telehealth appointments with older adults often take longer. Budget for it. A rushed session undermines trust and makes future engagement less likely\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Invite caregivers if needed: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Don't assume patients will think to ask. For clinically appropriate cases, proactively invite a family member or caregiver to join, and confirm the logistics in advance.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Document the tech experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": note in the patient record whether the session ran smoothly. This informs the approach for the next visit and helps identify patients who need ongoing support.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wrapping up\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are among the patients who stand to benefit most from well-designed telehealth. They're more likely to manage multiple chronic conditions, more likely to live at a distance from specialist care, and more likely to face mobility challenges that make in-person visits difficult. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The case for virtual care in this population is strong and supported by a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pmc.ncbi.nlm.nih.gov/articles/PMC10602794/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"growing body of evidence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" across chronic disease management, mental health, dementia care, fall prevention, and rehabilitation. But the technology has to meet them where they are. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby was built with this kind of simplicity at its core, and for practitioners serving older and less digitally confident adults, that design philosophy translates directly into better clinical outcomes, fewer dropped appointments, and patients who keep coming back.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/trusted-video-call-api\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find out more\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" about why we’re the leading choice for telehealth platforms globally.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=750&h=500&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&q=50&fm=webp 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750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&fl=progressive&q=50&fm=jpg 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&fl=progressive&q=50&fm=jpg 1366w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1920&h=1280&fl=progressive&q=50&fm=jpg 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#a8a8b8","width":1,"height":0.6666666666666666}},"title":"How to Design a Senior-Friendly Telehealth Experience (And Why It Matters)","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learn what the barriers to telehealth adoption for seniors are, how to design a senior-friendly virtual care experience, and why the right platform makes all the difference.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"0f461973-d8af-5553-8978-e2f564b6fca8","slug":"best-hipaa-compliant-video-call-apis","publishDate":"2026-05-12T12:45+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"6m9gcX5JnjDEPizwn1GvgO\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While there are many video call options available, if your platform serves US healthcare providers or patients, or handles protected health information (PHI) connected to US healthcare services, you need a video call API that’s \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://telehealth.hhs.gov/providers/telehealth-policy/hipaa-for-telehealth-technology\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded is the standout choice for telehealth platform builders. The WebRTC video call software ensures that patients can join a session without any additional downloads.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The video call API is ISO 27001-certified, GDPR-compliant, and with frequent third-party HIPAA audits. Whereby also offers a standard Business Associate Agreement (BAA).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During integration, you need to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"configure meeting rooms to be HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" at the API level. For example, you should turn off third-party integration, disable certain features, lock meeting rooms by default, store recordings in your own S3 bucket, and so much more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby also offers HIPAA-compliant \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"session transcriptions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/recording-with-embedded/cloud-recording\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"cloud recordings\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and live captions, making it ideal for teams who want a fully compliant stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance and BAA at no additional cost on Whereby Embedded Enterprise plans.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"$16.99/mo for the HIPAA add-on on the Whereby Embedded Build plan. Get in touch with \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"our sales team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" to purchase this add-on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital health companies' platforms that want to integrate video quickly and easily\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"EHR vendors that want to include branded virtual calls in their stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a compliance documentation their legal teams can quickly approve\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms that want a solution that’s reliable and scalable, even in low-bandwidth scenarios\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a video call API specifically built for telehealth\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams needing deep out-of-the-box Epic/Cerner EHR integration\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hospital networks requiring on-premise or private-cloud data hosting\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"2. Daily.co\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/use-cases/telehealth/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Daily\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is another choice for telehealth teams building AI into the clinical workflow. Built by engineers who wrote the WebRTC specification, it meets HIPAA and GDPR compliance requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its HIPAA architecture has no cookies or browser local storage, randomized room identifiers, and no access to in-call data. Daily also integrates HIPAA-compliant transcription, AI-generated clinical notes, and voice-powered patient intake directly into its developer APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" $500/month for the healthcare add-on (HIPAA+BAA). \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/pricing/video-sdk/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"See full pricing here\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Telehealth teams that are focused on building AI-first solutions\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Strong engineering teams that want maximum infrastructure control\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Companies on a tight budget. $500/month is a fixed cost, excluding any participant minutes or usage-based pricing\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developers or engineering teams who want low-configuration compliance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Vonage Video API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Vonage Video API is an enterprise-grade option for healthcare teams that need video as part of a broader communication stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vonage provides Video, Voice, and SMS APIs \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.vonage.com/communications-apis/healthcare/hipaa-compliance/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", with independent third-party HIPAA audits conducted on an ongoing basis. So if your telehealth product needs appointment reminders via SMS, incoming patient calls, in-app messaging, and video visits, Vonage covers all of it under one compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Healthcare platforms needing voice, SMS, and video from a single provider\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations that want AI-enabled programmable communications built into the stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lean teams moving fast. Vonage's infrastructure depth is great for large organizations, but adds friction for teams who want to move quickly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"4. Zoom SDK\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Zoom can be HIPAA compliant, but it is not compliant by default, and the path to compliance is more involved than most teams expect. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A signed BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is required, and it only applies to qualifying paid plans like the Zoom for healthcare stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Since Zoom is AI-first, certain AI Companion features may not be available for teams with BAAs in place. Beyond the BAA, teams must also correctly configure the platform, which might not be easy since the SDK integration has been \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/blog/zoom-web-sdk-technical-notes/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"said to be complex\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" compared to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/zoom-sdk-alternative\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"web-first alternatives\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance is the responsibility of the Security Officer and Privacy Officer, who must ensure Zoom is configured correctly and used compliantly across the workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Contact Sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations are already invested in the broader Zoom ecosystem\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mid-to-large platforms where Epic or Cerner EHR interoperability is a priority\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Patient populations where familiarity with Zoom meaningfully reduces first-session drop-off\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Startups or lean engineering teams; integration is rated complex, and developer support is an extra high cost\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a clean, self-contained compliance system. The three-layer shared-responsibility model (Zoom's obligations, your IT team's configuration, your workforce's behavior) requires active, ongoing management.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/industry/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the enterprise choice for large health systems and hospital networks where data sovereignty, on-premise hosting options, and deep EHR integration (including Epic and Cerner/Oracle Health) are non-negotiable requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its architecture gives healthcare organizations complete control over where video data is stored and processed in self-hosted, private cloud, or controlled cloud environments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The platform supports embedded video via APIs and SDKs with custom branding, policy-based access controls aligned to clinical and regulatory requirements, and a single operational dashboard for compliance monitoring across complex multi-site environments. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/trust-center/compliance\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"ADA Title II\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" accessibility compliance is also supported.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise health systems and hospital networks with strict data governance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations with on-premise infrastructure mandates\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complex multi-site deployments requiring centralized compliance monitoring\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Any company that isn’t operating at an enterprise scale. Pexip's implementation complexity, timeline, and cost structure make it overkill for startups and growth-stage companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Without a dedicated IT and compliance team, the implementation process will slow you down considerably. It is not a self-serve option.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"6. Twilio\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/blog/insights/best-practices/hipaa-compliant-video-conferencing\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-eligible programmable video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" via a Business Associate Addendum (their BAA equivalent) for enterprise customers, covering video alongside HIPAA-eligible SMS and Voice.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Their group rooms support multi-party sessions including providers, patients, family members, and interpreters.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio also previously announced the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"sunset of its video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" product before reversing course. So, teams building new healthcare infrastructure should factor in that product history when evaluating long-term infrastructure dependencies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Enterprise plan required for BAA access.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams already deeply integrated into Twilio's broader communication stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Products needing combined HIPAA-eligible video, SMS, and voice under one vendor\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams starting fresh with no existing Twilio dependency.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The shared-responsibility compliance model, the enterprise-only BAA requirement, and the product's uncertain history make it a difficult first choice for new builds.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"7. CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cometchat.com/hipaa-compliant-video-conferencing-api\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a communication SDK covering video, voice, and in-app messaging and holds HIPAA, SOC 2, HITRUST, and PIPEDA certifications.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It signs BAAs and implements AES-256 and TLS 1.2 encryption, role-based permissions, MFA, and SSO. For telehealth apps where ongoing secure messaging between patients and providers is as central as the video call itself, CometChat delivers both under a single SDK and a unified compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Care apps where continuous secure messaging is equally as important as video\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Development teams that want messaging and video under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms where video quality and infrastructure reliability are the primary product concern. If video is the core clinical experience, opt for a software that specifically focuses on video calls for better performance.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What to evaluate when choosing a HIPAA-compliant video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Embedding a video API means your engineering team owns the integration. Even after choosing a vendor, HIPAA compliance is a shared responsibility. So, beyond signing a BAA, your platform should also implement and configure the technology correctly to securely handle protected health information (PHI).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So when comparing video call solutions, evaluate these 4 key things to ensure you can be fully HIPAA compliant:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Compliance\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the video call vendor have a BAA they’re willing to sign? And do they undergo regular independent third-party HIPAA audits?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Cost and accessibility\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the vendor only offer a BAA to customers on a large enterprise plan, or is it accessible to all paying users?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Architecture\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Who has access to in-call audio/video data, and under what circumstances? Can the room names be randomized to avoid accidental PHI leakage in identifiers?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Developer experience\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": How quickly can your team integrate this solution in a HIPAA-compliant manner? Are integrations available for web, iOS, and Android? How clear and updated is their HIPAA documentation?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wrapping Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your video call API decision is one of the few infrastructure choices that's genuinely hard to undo. It impacts your regulatory compliance, patient experience, and cost structure at scale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you want a compliant video infrastructure that's designed for telehealth, easy to integrate, and built to scale, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the best option to consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To find out more about the HIPAA-compliant configuration, BAA requirements, and implementation, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"speak directly with our team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6516666666666667}},"title":"The Best HIPAA-Compliant Video Call APIs for Telehealth Platforms","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"9b4eefe4-dbd3-5676-ac07-cc71761949b6","slug":"everything-you-need-to-get-started-with-whereby-embedded","publishDate":"2026-04-28T11:53+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Nt7LM3UVZqsuEk8H6Zg3y\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re evaluating Whereby’s video call API or just created a Whereby Embedded account, you’re in the right place. This post is a curated list of the docs, guides, and compliance resources that matter most as you move from evaluating to testing Whereby’s video call API.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s every resource you need, in the order you need it. Feel free to bookmark this, share it with your development team, and come back to it during integration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Start here👇\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most teams can get Whereby Embedded up and running in a few days. These guides cover everything from your first API call to a fully embedded, branded video experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get started in 3 steps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": The quickest path from a free Explore account to a live video room. This involves generating your API key and creating your first room, so if you want to start integrating, start with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/readme/get-started-in-3-steps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the initial setup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tips for room size\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": When creating your rooms, some features, such as room size, can be set during the time of creation. If you’re confused about whether to choose p2p or SFU connections, we recommend reading \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/p2p-vs-sfu-video-calls-which-is-best/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this article before proceeding\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customise room features and branding\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Control which features appear in the room UI and apply your own visual identity, like logo, colours, and layout, so the experience feels native to your product. This guide covers both URL parameter customisation and programmatic control via the embed element. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/customizing-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a look\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choose to embed Whereby into your app\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Bring video calling into your mobile apps by either integrating Whereby into your \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-mobile-development/whereby-for-ios\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"iOS app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-mobile-development/whereby-for-android\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Android app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tips for running a successful POC:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" If you’re testing Whereby Embedded and building a proof of concept first, we recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/how-to-run-a-successful-proof-of-concept-with-whereby-embedded/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reading this guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". It’ll help you make the most of your trial and set you up for long-term success, based on lived experience with our most successful customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building embedded video for telehealth\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby is used by healthcare platforms across the world, and there are specific features and compliance requirements that matter in those contexts. So if you’re building for telehealth, here are a few essential resources to get started:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The telehealth implementation guide\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": This guide focuses on the four most important components identified across successful telehealth implementations, which include reliable video infrastructure, accessibility compliance, user experience optimization, and integration capabilities that support clinical workflows. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/building-secure-telehealth-applications-implementation-guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get started here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create a HIPAA-compliant setup\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": This covers the implementation steps your team needs to take to deploy Whereby Embedded in a HIPAA-compliant way. If you're in a regulated healthcare environment, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this is a required reading\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" before you go to production.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth video call features\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Have a look at the features that make the biggest difference in clinical settings. It’s worth sharing with your product team along with the other developer documentation. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/top-video-call-features-for-telehealth-and-mentalhealth-platforms/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"See them here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The legal bit: Security and compliance\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many teams, the compliance review runs in parallel with the technical evaluation. Here's what you need to know about Whereby's security and where to find the documents your legal or security team will ask for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby has passed independent audits and certifications, including HIPAA, ISO 27001, and GDPR compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The relevant documents are all publicly available. So if your procurement or legal team needs to review data handling before moving forward, here are a few resources you can share.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/gdpr/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s GDPR Statement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/tos/privacy-policy/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s privacy policy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/dpa/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s data processing agreement (DPA\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to build?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The most effective approach we’ve seen with other teams evaluating Whereby is to start small, get it working with a few rooms, and then slowly scale. If you haven’t created an account yet, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/pricing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the Explore plan\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is free and gives you immediate access to the API so you can have your first room running in a few minutes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you run into any issues, a quick round of checks can often get things working again without much effort. Start by double-checking your embed configuration, confirming your API is creating rooms correctly, and testing in a clean browser session.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We also recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://discord.gg/6ZpSwzTJ\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"joining our Discord channel\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to connect with other developers building with Whereby. Got specific questions? Reach out to our support team or your Whereby contact, and we’ll be happy to help.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time to start building.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#383838","width":1,"height":0.6516666666666667}},"title":"Everything You Need to Get Started with Whereby Embedded","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is a curated list of the docs, guides, and compliance resources you need as you move from evaluating to testing Whereby’s video call API.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"72a45ad0-f4c5-5c91-baaa-7c5fbe223b81","slug":"whereby-partners-with-assuric","publishDate":"2026-04-20T04:27+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28U0tdxB7AfpmxfNYC4OQK\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re excited to announce our partnership with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.assuric.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assuric\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a platform helping healthcare organisations simplify compliance, reduce risk, and build trust in digital care delivery.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As virtual care continues to scale, providers are navigating an increasingly complex landscape of regulatory requirements, data protection standards, and operational risks. Together, Whereby and Assuric aim to make that journey simpler.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supporting safer, more reliable virtual care\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" powers secure, browser-based video consultations for healthcare providers across Europe and beyond. With a strong focus on privacy, reliability, and user experience, our infrastructure is built to meet the expectations of modern digital health platforms.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assuric complements this by giving organisations the tools to confidently manage compliance, from risk assessments and governance frameworks to ongoing monitoring and audit readiness.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By partnering, we can better support teams who are not only building great virtual care experiences, but also need to ensure they meet evolving regulatory standards.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shared customers, shared challenges\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Both \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/partners/assuric\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby and Assuric\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" already work with organisations like Accurx and DrDoctor, who are shaping the future of patient communication and care delivery.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These teams face a common challenge: how to deliver seamless virtual care experiences while maintaining strict compliance and security standards.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This partnership allows us to support those needs more holistically by combining reliable video infrastructure with a structured approach to compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A joint offer for our customers\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As part of this partnership, Assuric is offering a 10% discount to Whereby customers looking to strengthen their compliance processes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking ahead\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This partnership is another step toward supporting healthcare teams with the infrastructure and tools they need to scale responsibly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re exploring how to improve your virtual care experience while strengthening your compliance posture, we’d love to hear from you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re interested in learning more about the partnership or would like to take advantage of the offer, feel free to reach out to us at partnerships@whereby.com\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=750&h=423&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=1080&h=608&q=50&fm=webp 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1080w,\n//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=1366&h=770&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=1920&h=1082&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#f8d8d8","width":1,"height":0.5633333333333334}},"title":"Whereby Partners with Assuric to Strengthen Secure, Compliant Virtual Care","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’re excited to announce our partnership with Assuric, a platform helping healthcare organisations simplify compliance, reduce risk, and build trust in digital care delivery.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"160459ff-c81b-5f4e-a4f9-6ff39d84f065","slug":"build-reliable-telehealth-experience-jane-insights","publishDate":"2026-04-13T00:00+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"1e3iG3PBQF4YO3MDYVRjTE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In most industries, a buggy video call product is an inconvenience. However, in healthcare, when a clinician can't connect to their patient, or when audio cuts out mid-sentence, the consequences are severe. Patients don’t come back, and practitioners become unenthusiastic about virtual care.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s where\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://jane.app/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Jane\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" stands apart. Powering over 240,000 practitioners across North America, Jane has built its practice management platform around a simple principle of reliability being non-negotiable.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From scheduling and telehealth to charting and payments, Jane sits at the centre of care delivery, setting the bar for what dependable virtual care should look like.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this article, we unpack how their team defines and delivers reliability at scale using Whereby’s video call API. You can also\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://youtu.be/vuVdD270rEg?si=3swIQo43LPd4bKu9\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"watch the full episode\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" on the Health Tech Pigeon Podcast.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What does reliability mean in virtual care?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ask most teams what \\\"reliable\\\" means, and you'll get a technical answer: uptime, latency, error rates. This matters, but in a clinical context, reliability has a second dimension that's harder to quantify and easier to underestimate.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Reliability is emotional as much as it is technical\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",” says Katrina Baxter Moore, Senior Product Manager at Jane. “\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"It’s not just about whether the video is working. It’s whether your patient trusts that it will work every time\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This focus on reliability was obvious from the very first conversation Jane had with Whereby. You can have all kinds of fancy features and AI-powered capabilities, but what's critical is that the audio and video quality are good.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So you need to focus on whether the call can actually take place, and that patients aren't spending half the session troubleshooting a problem that shouldn't be there. That’s reliability in virtual care.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The first hurdle: Get clinicians to show up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Before any platform can prove its reliability, busy clinicians have to actually use it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From what the team at Jane experienced, healthcare professionals don't adopt new tools out of curiosity. Their days are fully booked, their admin load is already significant, and any time spent wrestling with a clunky interface could go towards seeing more patients.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For solo practitioners, especially those who simultaneously run a business and deliver care, the real value of a virtual care tool lies in how much time they can get back.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As Jess Heck, Product Marketing Manager at Jane, puts it: \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"We talk a lot about pajama time. That’s making sure we're reducing the time clinicians have to spend doing work after hours. They really want to be spending time with their clients, not their admin\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So when positioning a virtual care solution, Jane focused on;\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ensuring that it embeds naturally into their existing workflow\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Delivering a sense of progress from the first session\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Actually giving clinicians time back to see their patients\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Optimize the telehealth experience for user behaviour\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Consider a scenario where call quality is technically stable, but the patient still feels unsure about the experience. This is usually something simple that\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/design-virtual-care-experiences-patients-trust/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"design choices\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" can fix. It could be that the pre-call setup asked them to complete four steps when two would do. Or maybe a button they've clicked a hundred times has moved position.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You have to optimize the onboarding process and user experience based on how patients and practitioners interact with virtual systems. This is especially important when you’re integrating a new system into a platform they’re already familiar with.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Something as small as moving a button can really affect trust\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",\\\" says Katrina. \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"People have an ingrained flow, especially practitioners who are going through the same interface eight times a day. When that changes even in a small way, it breaks something\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Choose a reliable and collaborative video call provider to partner with\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When Jane decided to move their telehealth infrastructure to Whereby Embedded, it reflected how they think about both product and partnership.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby is a\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"browser-based video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", which means there’s no need for practitioners and patients to install another app. The integration also meant clinicians didn’t need to learn how to navigate a new platform. It was just a seamless video experience woven directly into the Jane interface.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That simplicity matters a lot in healthcare, where every additional step in the patient journey is a potential drop-off point.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What stood out most to the Jane team was how smooth the migration was.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"I'm used to things getting delayed\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",\\\" says Jess. \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"That's just the nature of tech. But the Whereby team was so communicative, even across a significant time zone difference between Vancouver and Europe. We actually sped up our timeline. It was more than a pleasant surprise; it actually blew me away\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The relationship itself was also different. Whereby didn’t just take requests at face value. They asked questions, challenged assumptions, and worked with Jane to get to the right solution for their practitioners.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That collaborative approach is what Katrina points to as the real marker of a genuine partnership. \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"What I've found with the Whereby team is that they weren't afraid to challenge us. Instead of only doing what we asked, they’d challenge the brief when they think there's a better way, then we'd work it out together. And that makes the output better\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Since then, the impact has been felt across the business. With a more reliable telehealth experience, their support teams are no longer stuck troubleshooting live sessions or fielding calls from frustrated practitioners and patients mid-session.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Support doesn't have to shoulder that anymore\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",\\\" says Katrina. \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"And knowing our product needs less firefighting frees our team to focus on what's next\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How to measure technical reliability in virtual care\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For Jane, measuring reliability meant looking beyond infrastructure metrics to the signals that show whether trust is actually being built. These include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Adoption over time\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Are clinicians coming back and using telehealth consistently? Jane tracked a sustained increase from 20% to 40% of practitioners actively using telehealth, even post-pandemic, when usage might have been expected to drop off.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Call quality ratings\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Jane collects star ratings from both practitioners and patients after every call. After migrating to Whereby's video infrastructure, the share of good ratings (4-5 stars) climbed to 90% and held there even through their highest-volume periods.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Prioritize reliability as an ongoing feature\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The healthcare technology sector is in the middle of a significant moment. AI-powered clinical tools are raising new questions about what it means for healthcare to be trustworthy.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Against this backdrop, Jane shows that reliability is a compounding asset. When clinicians trust that their tools will work, they adopt them. When they adopt them, they use them consistently, and when they use them consistently, patients get better access to care.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"We've figured out reliability, and now we can build\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",\\\" says Katrina. \\\"\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"But we're still really mindful about what we build and why. The foundation matters. Without it, everything else is on sand\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For any health tech company evaluating its video infrastructure, that's worth sitting with. The right provider is the one that treats reliability as a shared responsibility, challenges you to think harder about the problems you're actually solving, and shows up as a partner, not just a vendor.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's the standard Jane found in Whereby. So if you’re looking to build a reliable telehealth experience, explore\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"how Whereby Embedded can help you deliver this\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=750&h=496&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1080&h=715&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1366&h=904&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1920&h=1270&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=750&h=496&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=750&h=496&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1080&h=715&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1366&h=904&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1e3iG3PBQF4YO3MDYVRjTE/994c56c14fd403a6b79efc9310bdb887/WB235_-_-Blog_Header-_Jane_Customer_story_header_-_C.png?w=1920&h=1270&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#383838","width":1,"height":0.6616666666666666}},"title":"How to Build a Reliable Telehealth Experience: Insights from Jane App","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learn how the team at Jane App defines and delivers reliable virtual care at scale using Whereby’s video call API.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"c88352ea-486e-54e5-8a52-1f357c9e494b","slug":"developer-tips-for-testing-video-call-api","publishDate":"2026-03-30T00:00+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7qc2zE2bXzmKQF8324PnWy\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the initial phase of browsing through video call options, almost every API and SDK looks good enough because you’re likely rendering local streams on a high-speed office Wi-Fi.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"However, the real test begins a few months post-deployment, when you're navigating compliance audits and users on legacy devices or joining from less-than-ideal network environments.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choosing a video call API is a decision that directly affects your product’s usability, reliability, and time to market. So if you need to make integrated video calls feel like a native part of your application, here are 10 technical insights to guide your evaluation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Check if you have the long-term resources to self-host\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Self-hosted solutions like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/jitsi-alternative\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jitsi\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" seem cost-effective at first, with no usage fees and full control. But after the prototype, the maintenance requirements add up quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’re responsible for securing access, implementing authentication layers, and managing infrastructure like SFUs, signaling, and STUN/TURN across unreliable real-world networks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This isn’t a one-time setup. It’s ongoing work that involves monitoring, patching, and debugging edge cases. So calculate the total cost of ownership, not just upfront savings. If your team is spending significant time maintaining WebRTC infrastructure, you’re trading licensing savings for engineering time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Use a managed video call API, like Whereby, to reduce the operational overhead so you can focus on building features that matter.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Audit the SDK’s life expectancy and roadmap\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the primary anxieties for technical leaders is building complex clinical workflows on a video-call API or SDK that will eventually be retired.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some providers also start by introducing breaking “v2/v3” rewrites or quietly shifting their underlying architecture, which can eventually force you into unexpected migrations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This risk is higher with platforms where video is just one product in a larger suite. When priorities change, video can fall down the roadmap or even get deprecated. We’ve seen this play out with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Twilio’s video product changes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", where teams were suddenly pushed to rethink their stack.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Take time to assess the provider’s track record. How do they handle versioning, deprecations, and backward compatibility? APIs that treat video as a core product, like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/twilio-alternative\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", tend to offer more stability, so you’re not rebuilding critical parts of your app every year.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Choose the right media architecture: P2P vs SFU vs MCU\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The architecture behind your video calls directly impacts scalability, latency, and device performance, so it’s not something to treat as an afterthought.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"P2P (Peer-to-Peer):\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Ideal for 1:1 calls where the participants are in relatively close proximity. It’s direct and supports true end-to-end encryption, but performance can break down fast as more participants are added, since bandwidth and CPU usage grow with each connection.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"SFU (Selective Forwarding Unit)\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": The modern default. Instead of every participant sending media directly to everyone else, streams go through a server that forwards them without re-encoding. This keeps latency lower, scales much better for groups, and often performs better even for long-distance 1:1 calls. It’s not end-to-end encrypted, but still secure.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"MCU (Multipoint Control Unit\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"): Mixes all participants into a single output stream. That makes things easier for client devices, but adds more server cost and usually more latency because the media has to be transcoded and combined.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3qwgLE15zznf6zX8SgP8Tr\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Look for APIs that offer flexibility and support one or more of these architectures. This lets you test and optimize based on your specific use case. In most scenarios, a globally distributed SFU setup will give you the best balance of quality, performance, and scalability. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/p2p-vs-sfu-video-calls-which-is-best/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about it here.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Security and compliance aren’t optional\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re building for healthcare, fintech, or any regulated space, security is a non-negotiable requirement. You need clear answers on how media is encrypted, where it’s processed, and whether it’s stored at all.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"WebRTC gives you encryption in transit by default (DTLS/SRTP), but that’s just the baseline. For more sensitive use cases, you may need end-to-end encryption (E2EE), stricter access controls, and auditability around how sessions are handled.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A provider’s compliance posture matters just as much as the underlying tech. Look at what standards they meet (e.g., HIPAA, ISO 27001), what’s covered under their responsibility vs yours, and how much control you have over encryption and data handling.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Ask providers how they support audits and ongoing compliance. What controls are built in vs configurable? These details matter because waiting until an audit to figure this out is usually too late.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Stress test the insights layer, not just the call quality\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Call quality is what users notice in the moment. When a user reports “the video was blurry” or “audio kept cutting out,” your ability to debug quickly depends entirely on the tooling behind the API.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Insights are what help you understand trends, prove SLA compliance, handle billing, and preempt churn. Established video call platforms like Whereby expose both \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/insights-suite-and-api/using-the-insights-dashboard\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"client-side events\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and server-side telemetry.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"eVspDaA9oyxuKlkykvce3\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You need to see metrics such as bitrate, packet loss, reconnections, and device issues tied to specific sessions or room IDs. Being able to drill into a single call and see exactly what went wrong (network, device, or infrastructure) can turn a multi-day investigation into a quick, actionable fix.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" After each session during your evaluation, go to the provider's insights layer. Look into who joined when, what their connection quality was, how many minutes were consumed, and all the data you can get.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Test how deeply you can customize the UI without forking the SDK\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most embedded video APIs give you a binary choice: use their pre-built UI as-is, or build everything from scratch with an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/reference/core-sdk-reference\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"SDK\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Neither extreme is ideal when you need the video experience to feel native to your product.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Look for APIs that offer granular UI control at the component level. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/reference/using-the-whereby-embed-element\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's web component\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", for example, exposes individual attributes to toggle specific elements like the bottom toolbar, participant list, screenshare button, logo, timer, chat, and even the self-view without requiring you to rewrite the underlying call logic.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This means you can strip the UI down to just what your users need, and customize it to better fit your brand while still benefiting from a fully managed media layer underneath.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" During evaluation, try to replicate your target UI using only the API's built-in customization options. If you have to override styles with hacky CSS selectors or maintain a fork to get the look you want, ensure you have the resources for a deeper customization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Don't overlook the pre-call experience as part of your product\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Developers often evaluate video APIs purely on in-call behaviour, but the pre-call device check is where a surprising number of user complaints originate.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If someone joins with the wrong microphone selected or a blocked camera permission, and there's no friction point to catch it, the blame falls on your product, not their browser settings.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/customizing-rooms/waiting-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"pre-call check\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can help surface these issues early by testing things like the camera, microphone, speakers, and connection quality. It’s also useful to give users some control, such as the option to skip the check, access help resources, or move through quickly when needed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1zefNaGmDKWLQsNEkkruLL\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A well-designed pre-call flow significantly reduces \\\"the call didn't work\\\" support tickets, and a configurable one means you're not stuck with behaviour that doesn't match your UX.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Simulate a first-time user joining on a device with conflicting audio devices or with camera permissions already denied, and observe what the API returns.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8. Check whether the API is ready for AI-powered workflows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you're building anything today that involves AI, you need to understand how well your video API can support it both now and in the near future.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This could include things like accessing audio/video streams, generating transcriptions, or enabling automated workflows around meetings. Some platforms are also starting to explore agent-like or programmatic participants, but support here is still evolving across the industry.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby, for example, is actively working in this space with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (currently in closed beta). It’s early, but it points to where things are heading.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the meantime, look into what’s already in production. Look out for built-in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/transcribing/session-transcription\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"transcription\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/recording-with-embedded/cloud-recording\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"recording\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and other features that can feed into AI workflows without adding a lot of overhead.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Think beyond the current product roadmap. Even if you don't need AI integration today, choosing a platform that already has the architecture for it means you won't be switching providers when that requirement surfaces.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"9. Test your webhook architecture before you need it in production\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most video APIs let you embed a call. Far fewer give you a reliable, structured way to react to what happens inside that call from your backend. Webhooks are where video starts to feel like part of your application rather than just an iframe.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some providers offer server-side webhook events across the full session lifecycle, including joins, leaves, waiting room activity, session start/end, and when recordings or transcriptions are ready. These events often include identifiers and metadata you define when creating sessions, making it possible to map them directly to users and records in your own system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Security details matter too. Look for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/insights-suite-and-api/webhooks\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"webhook implementations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that include signing (e.g., HMAC-SHA256) and timestamps to guard against replay attacks, especially if you’re connecting events to billing, compliance logs, or downstream automation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": During evaluation, build a small test harness that listens to webhook events and logs them against your user IDs. If the mapping is clean and events fire reliably, you have a solid foundation for post-call workflows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"10. Don't evaluate mobile as an afterthought\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Web-first evaluations are common, but if your product has a mobile component (or might in the future), the mobile integration story needs to be tested separately.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"WebRTC behaviour on mobile differs from desktop, and some APIs that work smoothly in a browser become significantly harder to embed correctly inside a native app.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Specifically check camera and microphone permission handling, background audio behaviour, and what happens when a user switches apps mid-call.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are the edge cases that generate mobile-specific support tickets post-launch, and they're much cheaper to discover during evaluation than after.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"💡Tip:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Users can also join rooms directly through mobile browsers like Safari and Chrome, which is useful for enabling quick access in a variety of on-the-go use cases. Whereby also supports \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/readme/in-a-mobile-app\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"native mobile integration\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on iOS and Android via WebView embedding and native SDKs, with additional support for Flutter and React Native.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wrapping up\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choosing a video call API looks straightforward until it isn’t. These tips focus on the questions to ask before you commit, including architecture, security, mobile support, observability, AI readiness, and long-term scalability.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you want to apply them in practice, we recommend building a simple \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/how-to-run-a-successful-proof-of-concept-with-whereby-embedded/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"proof of concept with Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as a starting point.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our developer-friendly documentation and a free plan that includes 2,000 participant minutes per month allow you to test your requirements in a few days. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Try it out here.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=750&h=500&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1080&h=720&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1366&h=911&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1920&h=1280&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=750&h=500&fl=progressive&q=50&fm=jpg","srcSet":"//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=750&h=500&fl=progressive&q=50&fm=jpg 750w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1080&h=720&fl=progressive&q=50&fm=jpg 1080w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1366&h=911&fl=progressive&q=50&fm=jpg 1366w,\n//images.ctfassets.net/dbi9opon8gj1/7qc2zE2bXzmKQF8324PnWy/f5c79439e8173d10f952b089ba21196e/caucasian-software-developer-signaling-screen-data-breach-deactivated-security-system-tech-engineer-observing-multiple-syste.jpg?w=1920&h=1280&fl=progressive&q=50&fm=jpg 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6666666666666666}},"title":"10 Developer Tips for Testing and Selecting a Video Call API Solution","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you want to make integrated video calls feel like a native part of your application, here are 10 technical insights to guide you when choosing or evaluating a video call API.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}]}},"pageContext":{"id":"499c5c24-0650-58e7-aaa9-f664cae11268"}},"staticQueryHashes":["3911361639"]}