{"componentChunkName":"component---src-templates-blog-article-tsx","path":"/blog/9-things-product-managers-get-wrong-when-choosing-telehealth-video-call-api/","result":{"data":{"contentfulArticle":{"id":"295abda9-ce72-5897-8174-50fd6fb9e829","slug":"9-things-product-managers-get-wrong-when-choosing-telehealth-video-call-api","publishDate":"2026-08-19T11:00+01:00","type":null,"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=488&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=703&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=889&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=488&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=703&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=889&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#282828","width":1,"height":0.6510416666666666}},"title":"9 Things Product Managers Get Wrong When Choosing a Telehealth Video Call API","body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Iq4ApEMtDwaQ22qGvUDXu\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The video call API or SDK that a Product Manager chooses is the foundation on which the entire clinical experience sits. And yet, many platforms are content using solutions that are “good enough”, or simply picking a solution they’ve heard of and assuming the experience will live up to the brand name.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We looked at real user feedback on review sites, developer forums, vendor migration guides, and more to pull together the mistakes that frequently come up when evaluating video call solutions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are 9 of the most common mistakes product teams make and how to avoid them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Not treating HIPAA compliance as a shared responsibility\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Almost every credible video call API vendor is HIPAA compliant. The right question to ask is what \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"you\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" have to configure correctly on top of their infrastructure to make your implementation compliant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA compliance for a video call API is a shared responsibility model, so while signing a BAA is necessary, it’s not the full story.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your engineering team typically needs to actively configure things like disabling third-party integrations, locking rooms by default, randomizing meeting identifiers so they can't leak protected health information (PHI), and so much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ask any shortlisted vendor for their \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA implementation guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", not just their compliance credential.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Focusing solely on technical elements instead of the clinical experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generic video conferencing user experience and a telehealth user experience are not the same thing, even though they're built on the same underlying infrastructure.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients are often anxious, unfamiliar with technology, and need an experience that's simple, reassuring, and tailored to clinical care. A video call API with an interface built for corporate meetings actively works against a calm, clinical experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When evaluating providers, look beyond whether they technically support video calls and specific features. Go one step further and prioritize video call APIs that are designed for telehealth in terms of UI and UX.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This includes features like browser-based joining (a patient shouldn't have to install an app to see their doctor), host-controlled waiting rooms so a patient never accidentally joins before their provider is ready, and a visual experience that feels like an extension of your platform rather than another third-party tool.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Ignoring vendor stability and roadmap risk\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In 2024, Twilio announced it would discontinue its video call product, forcing many teams to plan costly migrations, revalidate applications, and revisit compliance requirements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Although Twilio later \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reversed its decision\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" after customer feedback, the episode highlighted an important reality that if video isn't a vendor's core business, its roadmap can change unexpectedly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For telehealth providers, that goes beyond engineering resources because it can actually disrupt clinical operations and patient care.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Before choosing a vendor, evaluate whether video is a core product, how long it has been supported, and whether the roadmap is driven by healthcare needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendors who are solely focused on building WebRTC video call solutions (like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"), are less likely to deprioritize the product your platform depends on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Underestimating real integration and engineering effort\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Get started in five minutes with a few lines of code\\\" may be true for a prototype, but a production-ready telehealth experience requires much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This includes building compliant features like recording workflows, transcription services, waiting rooms, custom branding to protect PII, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Before choosing a vendor, validate the hardest parts of your use case, not just a basic two-person call. Platforms \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-web-browser/pre-built-ui-vs.-react-based-browser-sdk\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"with prebuilt, customizable UI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" components and mature web, iOS, and Android SDKs can dramatically reduce development time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded, for example, offers a prebuilt UI for teams who want to quickly integrate video and ship an MVP faster with less custom engineering. But also offers full SDKs for those looking to build the UI from the ground up with full flexibility.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Overlooking network resilience for real-world patients\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A demo call between two developers on office fiber tells you almost nothing about how a video call API performs for a 68-year-old patient on rural DSL.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth's whole value proposition is reaching patients from wherever best suits them, which means reaching them on exactly the kind of connections video infrastructure struggles with.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is where underlying architecture matters more than most PMs realize.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some video call APIs are built specifically to sustain quality in less than ideal connections through \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/p2p-vs-sfu-video-calls-which-is-best/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"global mesh networking using SFUs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that optimize automatically to deal with challenging network conditions, rather than assuming consistently strong bandwidth. For example, video quality might be lowered to reduce bandwidth or even stopped altogether to prioritise audio.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So test any shortlisted vendor under throttled bandwidth and on real mobile devices before signing the contract, not just on your office network. Look for features like in-meeting diagnostics so users can self-troubleshoot, live connection indicators to highlight challenging network conditions, and audio-only mode that enables the call to continue even in suboptimal conditions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/building-video-call-api-poc\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"building a POC\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a small group of beta testers to test in real-life scenarios first before committing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Ignoring where AI-powered clinical workflows are heading\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Video-first telehealth products are increasingly expected to do more than transmit audio and video. Automated clinical note generation, medical transcription, and live captions are quickly becoming differentiators rather than nice-to-haves, and several major video call API vendors are actively building these directly into their developer tools.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A PM who picks a video API purely on today's feature set with no visibility into whether the vendor is investing in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant transcriptions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", live captioning, or clinical documentation risks having to find a second vendor for these features later, or rebuild integrations that could have been native from day one.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So ask vendors directly about their roadmap for AI-powered clinical features, and whether those features (like transcription or captioning) are already available as HIPAA-compliant, native additions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solutions that allow for bespoke AI integrations are also worth considering for any specific use cases your platform might need now or in the future. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are a great example of AI-enablement with future-proofed flexibility.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Overlooking accessibility and language needs for a diverse patient population\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth is supposed to widen access to care, but that only holds if the video experience itself is accessible.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients with hearing loss, low vision, limited English proficiency, or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/designing-a-senior-friendly-telehealth-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"older adults less comfortable with technology \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"are exactly the populations telehealth is meant to reach, and they're often the first to be locked out by a video interface that wasn't built with accessibility in mind.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Beyond video quality and HIPAA compliance, evaluate whether a provider supports accessibility features like live captions, transcription, keyboard navigation, screen readers, and multilingual support.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most importantly, check that the video call API is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/further-resources/faq-and-troubleshooting/accessibility#live-captions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WCAG 2.1 Level AA compliant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Don't assume that offering transcriptions or captions means the full accessibility picture is covered.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8. Optimizing for price per minute instead of the total cost\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Per-minute or participant-minute pricing is the headline metric most video API vendors advertise, but it's rarely what determines your final bill. The real costs often come from other add-on features like storage, transcription, live captions, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For telehealth teams, compliance is another major cost that's easy to overlook. Many providers reserve HIPAA support and a Business Associate Agreement (BAA) for enterprise plans or charge a separate monthly compliance fee, significantly increasing the total cost of ownership.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unlike many providers, Whereby offers \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA compliance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and a BAA on all paid plans, not just enterprise tiers, and there is no additional charge for Enterprise customers. Features like Session transcriptions and live captions can also be bundled at a discount instead of being billed separately.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t compare vendors on participant-minute pricing alone. Model your expected usage, including compliance, recording, storage, transcription, and any other required features, to understand the true total cost of ownership.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"9. Not scrutinizing the SLA and uptime guarantees\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For a telehealth platform, uptime isn't just an infrastructure metric; it's the difference between patients making appointments and missing them. Yet many teams compare video providers without looking closely at the SLA.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So request the full SLA before signing and confirm it covers the video call API itself and not just the vendor's broader platform if they focus on other verticals. Review the uptime commitment, support response times, and service credits for missed targets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providers with a strong operational track record, transparent SLAs, and responsive support are better equipped to support the reliability that healthcare teams depend on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting it right from the start\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most of these mistakes come down to evaluating a video call API like generic infrastructure instead of a healthcare-specific, patient-facing decision. The right vendor isn't necessarily the cheapest or the most feature-dense but the one built for compliance, unpredictable patient networks, and long-term stability. A vendor that treats you like a partner, listens to feedback and allows you to inform their roadmap brings undeniable value vs one that just sees you as another customer in their database. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are the gaps that Whereby Embedded is built to close. Find out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/trusted-video-call-api\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"why we’re the leading video call provider for telehealth teams globally.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}","references":[{"__typename":"ContentfulAsset","contentful_id":"3Iq4ApEMtDwaQ22qGvUDXu","file":{"url":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png","fileName":"Frame 8.png","contentType":"image/png"},"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=488&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=703&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=889&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=488&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=703&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=889&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1250&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#282828","width":1,"height":0.6510416666666666}}]},"excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are 9 of the most common mistakes product teams make when selecting a video call API and how to avoid them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"authors":[{"name":"The Whereby Team","slug":"the-whereby-team"}],"categories":[{"slug":"embedded","title":"Embedded Video Call Tips & Tricks"}],"metaTitle":"9 Tips For Product Managers Choosing a Telehealth Video Call API","metaDescription":"We looked at real user feedback on review sites, developer forums, vendor migration guides, and more to pull together the mistakes that frequently come up when evaluating video call solutions.","relatedArticlesTitle":null,"relatedArticles":[{"id":"0617ffdc-24b0-5628-a8e3-09c6d40ec3b4","slug":"top-5-things-to-check-when-selecting-video-call-api","publishDate":"2026-08-10T11:00+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"4MGuACW05Husos9YUshK9Q\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A video call can make or break your user experience. Whether it's a patient meeting a clinician, a candidate interviewing for a new role, or a buyer connecting with a seller, users rarely separate the quality of the video experience from the quality of your product itself.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's why choosing a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" has become one of the most important infrastructure decisions for teams building virtual experiences. The platform choice often has direct consequences for conversion rates, customer satisfaction, operational efficiency, compliance, and product growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fortunately, any potential issues can be avoided by evaluating the right criteria up front. While features often take priority, choosing a good video call platform usually depends on additional considerations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So here are 5 major things to look out for to act as a starting point when evaluating a video call API. Use this guide to help shortlist vendors for full evaluation and initial testing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Reliability and call quality\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Nothing matters more than whether your users can actually have a successful conversation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A feature-rich API won't compensate for dropped calls, frozen video, poor audio, or connectivity issues. For businesses where video is central to the customer experience, reliability directly impacts user satisfaction, retention, and revenue.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s important to assess this from two sides:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Firstly, what are the vendors uptime and SLA commitments?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When evaluating providers, ask:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What uptime guarantees are offered?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is the infrastructure distributed globally?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there analytics and diagnostics available to identify performance problems?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Has there been any recent outages or critical incidents?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there any concurrency limits?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby's infrastructure includes a globally distributed server network and a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"99.9% uptime SLA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" designed to support reliable video experiences at scale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Secondly, how does their call quality stack up?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Some handy questions include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How does the platform perform in low-bandwidth environments?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is it compatible across device types?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What metrics can you provide around packet loss, jitter and latency?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What tools are available for monitoring call quality and troubleshooting issues?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's worth running extensive testing across different devices, browsers, network conditions, and geographies before making a final decision.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just as important as call quality is visibility into what happens during a call. In the event that users report issues or when your team needs to understand usage trends, specific analytics can significantly help.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So ensure your video call platform provider offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/insights-suite-and-api/using-the-insights-dashboard\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"session-level insights\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", usage data and quality metrics like packet loss and reconnections.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4DmM7BilQzp2FCDRVlVoxm\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These insights benefit other teams beyond the engineering teams. For example, Product managers can identify adoption trends, customer success teams can proactively address issues, and the finance team can properly plan for the next billing cycle.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"2. Security and compliance\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If your product is in healthcare, financial services, legal, or any other regulated industry, security and compliance aren't video call features you evaluate later. They're gating criteria from day one.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At the basic level, try to understand:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How media is encrypted, both in transit and (if applicable) at rest\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether there’s enough certifications and compliance that aligns with your regulatory obligations (For example, HIPAA, GDPR, ISO 27001)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How are recordings, transcripts, and participant data handled?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether the vendor will sign the agreements you need (for example, a Business Associate Agreement for HIPAA)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance requirements vary by industry and geography, but selecting a provider with a strong security foundation can reduce future risk and simplify procurement processes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded, for example, is GDPR-compliant, ISO 27001-certified, and offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" configurations and a BAA (at no extra cost to Enterprise customers).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Vendor stability and product focus\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Features and pricing matter, but so does the provider's long-term commitment to video.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Many video call APIs are part of larger communications platforms that also offer SMS, voice, or chat. In these cases, video can become just one product among many, making it vulnerable to shifting priorities, pricing changes, or roadmap decisions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve seen this play out with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio’s video product changes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", where teams had to suddenly start evaluating other video call APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If your product depends on a vendor's video capability and that vendor deprioritizes it, you could be facing an unplanned migration with all the engineering cost, QA cycles, and user disruption that comes with it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's why it's worth assessing not just what a platform offers today, but how it supports customers over time. Ask:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is video a core part of the company's business?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How are versioning and deprecations handled?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is backward compatibility maintained, and how frequently?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Does the provider have a strong track record of ongoing investment in video?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Video call providers that are solely focused on video, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/twilio-alternative\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"like Whereby\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" with 13+ years of experience focused solely on building WebRTC video call solutions, tend to invest more consistently in reliability, innovation, and long-term platform stability.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For teams building products designed to last, choosing a video-first provider like Whereby can help reduce future risk and ensure you're not rebuilding critical parts of your application every other year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"4. The end-user experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best video call is the one users can join immediately, no matter their age, digital literacy or accessibility needs. Every extra step, like downloads, account creation, confusing permissions, or unfamiliar interfaces, creates friction that can reduce participation and increase drop-off. Huli for example noted a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/scaling-healthcare-huli-growth-story/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"20% drop in no-shows\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" when they switched to a simpler workflow using Whereby.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A strong video call API should make it easy for users to:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Join directly from a browser\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complete pre-call device and connectivity checks\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Connect with minimal setup and navigate an intuitive interface\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Access calls across all devices and browsers\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/top-accessibility-features-whereby/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Accessibility\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a key consideration. Features such as live captions, keyboard navigation, screen reader support, and accessible interfaces help ensure more users can participate successfully, while also improving the experience in everyday scenarios like noisy environments or poor audio conditions. This is more than a compliance checkbox. Selecting an accessibility focused vendor better serves \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/designing-a-senior-friendly-telehealth-experience/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"older\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" or less tech-savvy patient populations from the outset.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just as importantly, video should feel like a natural part of your product. So look for providers that offer control over branding and UI elements so the experience aligns with your product and users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1KehwZBuOOC2jVJ8CMrUPX\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, don't overlook the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/waiting-rooms\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"pre-call experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". Many support issues originate before a call even starts, from blocked camera permissions to incorrect audio settings. Built-in device checks can help users resolve these problems before they become frustrations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Flexibility, customization, and developer experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The right video API should meet your needs today without limiting what's possible tomorrow.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Some teams need a fully branded video experience that can be embedded in days. Others require deeper control over layouts, room management, participant permissions, and custom workflows. As your product evolves, your video infrastructure should be able to evolve with it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When evaluating providers, consider:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How much customization is available?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can you apply your own branding and control the user experience, particularly features?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are APIs and SDKs available for deeper customization?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How easily can video be integrated into existing workflows?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can the platform support future requirements and new use cases?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there rate limits or concurrent session caps?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How does the pricing adjust as we scale?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there volume discounts and flexible pricing options available to suit our use case?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developer experience is equally important. Even the most powerful API becomes a liability if it takes months to implement. Look for clear documentation, well-maintained SDKs, robust APIs and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/insights-suite-and-api/webhooks\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"webhooks\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and pre-built components that reduce time to implement.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's also worth considering where your product roadmap is headed. Features such as \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/recording-with-embedded/cloud-recording\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"recording\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/transcribing/session-transcription\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"transcription\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and AI-powered workflows are becoming increasingly common.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So whether you're exploring automated summaries, conversational insights, or AI meeting assistants, choosing a platform like Whereby that supports these capabilities can help future-proof your product and avoid costly migrations later.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wrapping Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately, choosing a video call API is about finding the right balance between reliability, security, user experience, flexibility, and ease of implementation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When those foundations are in place, video becomes an invisible part of your product experience, allowing teams to focus on delivering value rather than managing infrastructure.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby is built to help teams deliver reliable, secure, and scalable video experiences, combining browser-based access, enterprise-grade reliability, strong privacy standards, and flexible integration options that support both rapid deployment and long-term growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Test our free plan to see why we’re the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"trusted video call API for global teams\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6516666666666667}},"title":"Top 5 Things to Check When Selecting a Video Call API","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From reliability to compliance, we're sharing five major things to look out for to act as a starting point when evaluating a video call API. Use this guide to help shortlist vendors for full evaluation and initial testing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"0f461973-d8af-5553-8978-e2f564b6fca8","slug":"best-hipaa-compliant-video-call-apis","publishDate":"2026-05-12T12:45+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"6m9gcX5JnjDEPizwn1GvgO\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While there are many video call options available, if your platform serves US healthcare providers or patients, or handles protected health information (PHI) connected to US healthcare services, you need a video call API that’s \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://telehealth.hhs.gov/providers/telehealth-policy/hipaa-for-telehealth-technology\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded is the standout choice for telehealth platform builders. The WebRTC video call software ensures that patients can join a session without any additional downloads.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The video call API is ISO 27001-certified, GDPR-compliant, and with frequent third-party HIPAA audits. Whereby also offers a standard Business Associate Agreement (BAA).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During integration, you need to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"configure meeting rooms to be HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" at the API level. For example, you should turn off third-party integration, disable certain features, lock meeting rooms by default, store recordings in your own S3 bucket, and so much more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby also offers HIPAA-compliant \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"session transcriptions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/recording-with-embedded/cloud-recording\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"cloud recordings\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and live captions, making it ideal for teams who want a fully compliant stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance and BAA at no additional cost on Whereby Embedded Enterprise plans.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"$16.99/mo for the HIPAA add-on on the Whereby Embedded Build plan. Get in touch with \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"our sales team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" to purchase this add-on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital health companies' platforms that want to integrate video quickly and easily\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"EHR vendors that want to include branded virtual calls in their stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a compliance documentation their legal teams can quickly approve\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms that want a solution that’s reliable and scalable, even in low-bandwidth scenarios\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a video call API specifically built for telehealth\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams needing deep out-of-the-box Epic/Cerner EHR integration\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hospital networks requiring on-premise or private-cloud data hosting\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"2. Daily.co\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/use-cases/telehealth/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Daily\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is another choice for telehealth teams building AI into the clinical workflow. Built by engineers who wrote the WebRTC specification, it meets HIPAA and GDPR compliance requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its HIPAA architecture has no cookies or browser local storage, randomized room identifiers, and no access to in-call data. Daily also integrates HIPAA-compliant transcription, AI-generated clinical notes, and voice-powered patient intake directly into its developer APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" $500/month for the healthcare add-on (HIPAA+BAA). \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/pricing/video-sdk/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"See full pricing here\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Telehealth teams that are focused on building AI-first solutions\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Strong engineering teams that want maximum infrastructure control\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Companies on a tight budget. $500/month is a fixed cost, excluding any participant minutes or usage-based pricing\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developers or engineering teams who want low-configuration compliance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Vonage Video API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Vonage Video API is an enterprise-grade option for healthcare teams that need video as part of a broader communication stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vonage provides Video, Voice, and SMS APIs \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.vonage.com/communications-apis/healthcare/hipaa-compliance/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", with independent third-party HIPAA audits conducted on an ongoing basis. So if your telehealth product needs appointment reminders via SMS, incoming patient calls, in-app messaging, and video visits, Vonage covers all of it under one compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Healthcare platforms needing voice, SMS, and video from a single provider\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations that want AI-enabled programmable communications built into the stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lean teams moving fast. Vonage's infrastructure depth is great for large organizations, but adds friction for teams who want to move quickly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"4. Zoom SDK\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Zoom can be HIPAA compliant, but it is not compliant by default, and the path to compliance is more involved than most teams expect. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A signed BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is required, and it only applies to qualifying paid plans like the Zoom for healthcare stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Since Zoom is AI-first, certain AI Companion features may not be available for teams with BAAs in place. Beyond the BAA, teams must also correctly configure the platform, which might not be easy since the SDK integration has been \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/blog/zoom-web-sdk-technical-notes/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"said to be complex\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" compared to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/zoom-sdk-alternative\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"web-first alternatives\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance is the responsibility of the Security Officer and Privacy Officer, who must ensure Zoom is configured correctly and used compliantly across the workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Contact Sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations are already invested in the broader Zoom ecosystem\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mid-to-large platforms where Epic or Cerner EHR interoperability is a priority\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Patient populations where familiarity with Zoom meaningfully reduces first-session drop-off\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Startups or lean engineering teams; integration is rated complex, and developer support is an extra high cost\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a clean, self-contained compliance system. The three-layer shared-responsibility model (Zoom's obligations, your IT team's configuration, your workforce's behavior) requires active, ongoing management.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/industry/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the enterprise choice for large health systems and hospital networks where data sovereignty, on-premise hosting options, and deep EHR integration (including Epic and Cerner/Oracle Health) are non-negotiable requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its architecture gives healthcare organizations complete control over where video data is stored and processed in self-hosted, private cloud, or controlled cloud environments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The platform supports embedded video via APIs and SDKs with custom branding, policy-based access controls aligned to clinical and regulatory requirements, and a single operational dashboard for compliance monitoring across complex multi-site environments. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/trust-center/compliance\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"ADA Title II\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" accessibility compliance is also supported.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise health systems and hospital networks with strict data governance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations with on-premise infrastructure mandates\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complex multi-site deployments requiring centralized compliance monitoring\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Any company that isn’t operating at an enterprise scale. Pexip's implementation complexity, timeline, and cost structure make it overkill for startups and growth-stage companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Without a dedicated IT and compliance team, the implementation process will slow you down considerably. It is not a self-serve option.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"6. Twilio\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/blog/insights/best-practices/hipaa-compliant-video-conferencing\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-eligible programmable video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" via a Business Associate Addendum (their BAA equivalent) for enterprise customers, covering video alongside HIPAA-eligible SMS and Voice.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Their group rooms support multi-party sessions including providers, patients, family members, and interpreters.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio also previously announced the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"sunset of its video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" product before reversing course. So, teams building new healthcare infrastructure should factor in that product history when evaluating long-term infrastructure dependencies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Enterprise plan required for BAA access.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams already deeply integrated into Twilio's broader communication stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Products needing combined HIPAA-eligible video, SMS, and voice under one vendor\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams starting fresh with no existing Twilio dependency.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The shared-responsibility compliance model, the enterprise-only BAA requirement, and the product's uncertain history make it a difficult first choice for new builds.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"7. CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cometchat.com/hipaa-compliant-video-conferencing-api\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a communication SDK covering video, voice, and in-app messaging and holds HIPAA, SOC 2, HITRUST, and PIPEDA certifications.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It signs BAAs and implements AES-256 and TLS 1.2 encryption, role-based permissions, MFA, and SSO. For telehealth apps where ongoing secure messaging between patients and providers is as central as the video call itself, CometChat delivers both under a single SDK and a unified compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Care apps where continuous secure messaging is equally as important as video\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Development teams that want messaging and video under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms where video quality and infrastructure reliability are the primary product concern. If video is the core clinical experience, opt for a software that specifically focuses on video calls for better performance.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What to evaluate when choosing a HIPAA-compliant video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Embedding a video API means your engineering team owns the integration. Even after choosing a vendor, HIPAA compliance is a shared responsibility. So, beyond signing a BAA, your platform should also implement and configure the technology correctly to securely handle protected health information (PHI).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So when comparing video call solutions, evaluate these 4 key things to ensure you can be fully HIPAA compliant:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Compliance\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the video call vendor have a BAA they’re willing to sign? And do they undergo regular independent third-party HIPAA audits?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Cost and accessibility\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the vendor only offer a BAA to customers on a large enterprise plan, or is it accessible to all paying users?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Architecture\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Who has access to in-call audio/video data, and under what circumstances? Can the room names be randomized to avoid accidental PHI leakage in identifiers?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Developer experience\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": How quickly can your team integrate this solution in a HIPAA-compliant manner? Are integrations available for web, iOS, and Android? How clear and updated is their HIPAA documentation?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wrapping Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your video call API decision is one of the few infrastructure choices that's genuinely hard to undo. It impacts your regulatory compliance, patient experience, and cost structure at scale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you want a compliant video infrastructure that's designed for telehealth, easy to integrate, and built to scale, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the best option to consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To find out more about the HIPAA-compliant configuration, BAA requirements, and implementation, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"speak directly with our team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6516666666666667}},"title":"The Best HIPAA-Compliant Video Call APIs for Telehealth Platforms","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"cf67aff2-5b02-550a-a0ee-146f81e38c3e","slug":"why-wherebys-api-is-the-trusted-solution-for-leading-telehealth-platforms","publishDate":"2025-02-17T12:00+00:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4DO5CVozNzSq6DByT7UrS9\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quality healthcare, anywhere\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Whereby’s seamless, reliable video calling, Telehealth platforms have huge potential to improve session quality, trust, and patient satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to growing trust in your telehealth service, you need \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/level-up-your-meetings-with-embedded-video/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrated video calling\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that keeps patients within your platform and enables clinicians to deliver video consultations through a friendly, stress-free user interface. You need an easy way for users to troubleshoot technical issues in real-time, to keep consultations on track. And you need a flexible, scalable API solution that is pain-free to migrate to, letting you and your engineering team focus on building other key areas of your business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is where \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" comes in, letting you deliver high-quality, seamless video call experiences that prioritise what matters most to patients and practitioners.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A straightforward, trustworthy solution\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fueled by over a decade of WebRTC experience and our close partnership with healthcare professionals, we’ve tailored our API and SDK to the unique needs of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"telehealth\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Get started in minutes with just a few lines of code, then expand and customize the video call experience to fit your needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let us handle the building and maintenance of new healthcare-focused video call features, so you can focus on providing the best care experiences and remove unnecessary heavy lifting from your engineers. And deliver \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/how-to-add-video-conferencing-to-your-website/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"high-quality virtual consultations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on your platform, leveraging our people-first user experience and interface that is trusted by millions worldwide.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Ninety percent of our video calls are now rated 4 or 5 stars for call quality; clear proof of a stable, reliable experience.\\\" - Katrina Baxter-Moore, Senior Product Manager, Jane App.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1CfLQDDVlfjcYmkuvQlNj2\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The frontrunner in web-first telehealth\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded provides a best-in-class telehealth API with a web-first offering that fully embraces the WebRTC standard.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Originally launched in 2013 as ‘appear.in,’ we were among the pioneers of WebRTC-based video calling solutions, offering unique URLs that let users start a call effortlessly by sharing a simple link. This precedes many other options on the market, such as Google Meet (formerly Google Hangouts), which used Flash until 2014, and Zoom, which partially adopted WebRTC in 2019, but still nudges customers to install a native client rather than use a browser. As such, our engineering and product teams hold several decades of WebRTC experience between them. And with millions of people using our service every week, you know our solutions are built on the strength of a globally-tested, high-performing infrastructure.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimized for telehealth: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We’re constantly developing new functionality with telehealth in mind, enabling everything from extensive \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.launchnotes.io/announcements/pre-call-device-connectivity-tests\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"pre-call checkup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" options, to self-view controls, which allow users to hide their own video window, to a dedicated \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.launchnotes.io/announcements/get-insights-into-your-users-call-experiences\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"insights suite\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for technical troubleshooting.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7MuevonCjCIwWsthlCnC4E\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Built by the best: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Our fully remote culture allows us to be expertise-led and source top global talent, enabling us to build best-in-class video communications for our global customer base.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Driving better integration\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": We’re proud to be a W3C member, and we work closely with browser engine developers at Google, Mozilla, Apple, Intel, and others – both to identify bugs in their engines and to give them feedback on new browser APIs.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The implementation was so easy, the engineering team did it in the time we had set out for them to do the research. They asked me to test it, we tested it, and it worked. Everyone, especially tech, was shocked at how quick it was.”- Karoon Nair, Head of Product, Nilo.health\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why Whereby?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3t3QcJs9m30eqoS7dE1tx\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are just some of the reasons that Telehealth platforms love Whereby:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pain free integration: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Whereby is quick and easy to get started, and is built to scale.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stable & reliable call quality: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Our global mesh network ensures high-quality, reliable connections from anywhere in the world.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A team that cares: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Use our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"developer-friendly docs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or speak to our dedicated experts to help with technical onboarding and support.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tried & tested features: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We leverage our vast base of active weekly Whereby Meetings users to test new features and configurations before releasing these to Embedded customers.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"LRK8pvpq4B8bL8nbCFn4M\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our history of telehealth expertise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Powering millions of calls across the globe since 2013.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2013- Founded: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The company was founded as appear.in during a Summer intern project inside Norwegian telecom company Telenor. One of the very first web applications leveraging the WebRTC standard.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2017- new owners: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"With a rapidly growing global user base and an established reputation in Norway and central Europe, we spun out and found a home with new owners, Videonor.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2019- Rebranded: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"appear.in rebranded to Whereby, bringing with it a complete UX overhaul of our video calling solution, now called Whereby Meetings.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2020- Whereby Embedded release: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Following market changes driven by the COVID-19 pandemic and the growth of the telehealth sector, we released Whereby Embedded, a highly customizable API enabling developers to add seamless video calling to their platform with Whereby’s celebrated user interface.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2023- Became API led: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Driven to make our API best-in-class for telehealth, we pivoted our product and engineering teams to focus 100% on building and supporting Whereby Embedded.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2024- Building for Telehealth: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Throughout 2024, we launched new Whereby Embedded features tailored specifically for telehealth, while prioritizing enhancements to deliver a more flexible and seamless developer experience. This included several enhancements to our Browser SDK with React Hooks for fully custom video calling implementations, and releasing a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/reference/react-hooks-reference\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"React Native SDK\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2025 - Continual improvement: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We continued working with our Telehealth partners and introduced new features, including \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered session transcriptions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/live-captions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"live captions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We made improvements to our SDKs for deeper customization options, and our team continuously worked to improve call quality, reliability, and insights.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2026 and beyond: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We are committed to shaping the future of telehealth alongside our customers by enhancing the flexibility and usability of Whereby Embedded for telehealth applications. Our focus includes delivering an intuitive user experience tailored to telehealth needs, ensuring consistently high call quality, and exploring innovative AI-powered features to elevate the telehealth experience\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"77vEreJm5nAgUO2gZgxVVh\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Safe. Secure. Honest.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Whereby, we prioritize privacy and safety for you and your platform users.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a European company, we pride ourselves on our strong security posture and commitment to compliance standards. Our solution is focused on privacy and the protection of data – it’s GDPR compliant, ISO 27001 certified and can be configrued as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/faq-and-troubleshooting/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant setup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We’re continually innovating to support the evolving capabilities of your telehealth services while ensuring our solutions are secure for you and your customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“We go through strict procedures when we onboard new suppliers, and we’ve previously had to switch providers because they weren’t compliant with NHS regulations. Whereby passed all of our requirements.”- Senior Product Manager, DrDoctor\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Gg6kbiVoIHbsAqZspg0kR\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to try it out for yourself?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sign up to a free or Build \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" plan right now to start testing our API solution.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/pricing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a look at the pricing here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" if you’re unsure which plan is right for you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are you an Enterprise customer with high usage? We offer volume discounts for larger customers. Please \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reach out to a member of our Sales team\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to learn more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to share this with a colleague?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://framerusercontent.com/assets/MEiHeckf0iHvFhVv9Wny9L7cbmE.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Download a PDF version\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to share with your team and other stakeholders.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4DO5CVozNzSq6DByT7UrS9/cda212fe23f1ebc0674acba1cda69f95/6476080.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#381808","width":1,"height":0.6516666666666667}},"title":"Why Whereby’s API is the Trusted Solution for Leading Telehealth Platforms","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Discover Whereby’s history as a WebRTC expert and the reasons that we are the video call provider of choice for top global Telehealth platforms.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}]},"allContentfulArticle":{"nodes":[{"id":"295abda9-ce72-5897-8174-50fd6fb9e829","slug":"9-things-product-managers-get-wrong-when-choosing-telehealth-video-call-api","publishDate":"2026-08-19T11:00+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Iq4ApEMtDwaQ22qGvUDXu\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The video call API or SDK that a Product Manager chooses is the foundation on which the entire clinical experience sits. And yet, many platforms are content using solutions that are “good enough”, or simply picking a solution they’ve heard of and assuming the experience will live up to the brand name.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We looked at real user feedback on review sites, developer forums, vendor migration guides, and more to pull together the mistakes that frequently come up when evaluating video call solutions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are 9 of the most common mistakes product teams make and how to avoid them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Not treating HIPAA compliance as a shared responsibility\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Almost every credible video call API vendor is HIPAA compliant. The right question to ask is what \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"you\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" have to configure correctly on top of their infrastructure to make your implementation compliant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA compliance for a video call API is a shared responsibility model, so while signing a BAA is necessary, it’s not the full story.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your engineering team typically needs to actively configure things like disabling third-party integrations, locking rooms by default, randomizing meeting identifiers so they can't leak protected health information (PHI), and so much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ask any shortlisted vendor for their \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA implementation guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", not just their compliance credential.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Focusing solely on technical elements instead of the clinical experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generic video conferencing user experience and a telehealth user experience are not the same thing, even though they're built on the same underlying infrastructure.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients are often anxious, unfamiliar with technology, and need an experience that's simple, reassuring, and tailored to clinical care. A video call API with an interface built for corporate meetings actively works against a calm, clinical experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When evaluating providers, look beyond whether they technically support video calls and specific features. Go one step further and prioritize video call APIs that are designed for telehealth in terms of UI and UX.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This includes features like browser-based joining (a patient shouldn't have to install an app to see their doctor), host-controlled waiting rooms so a patient never accidentally joins before their provider is ready, and a visual experience that feels like an extension of your platform rather than another third-party tool.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Ignoring vendor stability and roadmap risk\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In 2024, Twilio announced it would discontinue its video call product, forcing many teams to plan costly migrations, revalidate applications, and revisit compliance requirements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Although Twilio later \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reversed its decision\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" after customer feedback, the episode highlighted an important reality that if video isn't a vendor's core business, its roadmap can change unexpectedly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For telehealth providers, that goes beyond engineering resources because it can actually disrupt clinical operations and patient care.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Before choosing a vendor, evaluate whether video is a core product, how long it has been supported, and whether the roadmap is driven by healthcare needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendors who are solely focused on building WebRTC video call solutions (like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"), are less likely to deprioritize the product your platform depends on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Underestimating real integration and engineering effort\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Get started in five minutes with a few lines of code\\\" may be true for a prototype, but a production-ready telehealth experience requires much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This includes building compliant features like recording workflows, transcription services, waiting rooms, custom branding to protect PII, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Before choosing a vendor, validate the hardest parts of your use case, not just a basic two-person call. Platforms \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-web-browser/pre-built-ui-vs.-react-based-browser-sdk\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"with prebuilt, customizable UI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" components and mature web, iOS, and Android SDKs can dramatically reduce development time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby Embedded, for example, offers a prebuilt UI for teams who want to quickly integrate video and ship an MVP faster with less custom engineering. But also offers full SDKs for those looking to build the UI from the ground up with full flexibility.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Overlooking network resilience for real-world patients\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A demo call between two developers on office fiber tells you almost nothing about how a video call API performs for a 68-year-old patient on rural DSL.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth's whole value proposition is reaching patients from wherever best suits them, which means reaching them on exactly the kind of connections video infrastructure struggles with.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is where underlying architecture matters more than most PMs realize.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some video call APIs are built specifically to sustain quality in less than ideal connections through \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/p2p-vs-sfu-video-calls-which-is-best/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"global mesh networking using SFUs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that optimize automatically to deal with challenging network conditions, rather than assuming consistently strong bandwidth. For example, video quality might be lowered to reduce bandwidth or even stopped altogether to prioritise audio.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So test any shortlisted vendor under throttled bandwidth and on real mobile devices before signing the contract, not just on your office network. Look for features like in-meeting diagnostics so users can self-troubleshoot, live connection indicators to highlight challenging network conditions, and audio-only mode that enables the call to continue even in suboptimal conditions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/building-video-call-api-poc\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"building a POC\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a small group of beta testers to test in real-life scenarios first before committing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Ignoring where AI-powered clinical workflows are heading\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Video-first telehealth products are increasingly expected to do more than transmit audio and video. Automated clinical note generation, medical transcription, and live captions are quickly becoming differentiators rather than nice-to-haves, and several major video call API vendors are actively building these directly into their developer tools.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A PM who picks a video API purely on today's feature set with no visibility into whether the vendor is investing in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant transcriptions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", live captioning, or clinical documentation risks having to find a second vendor for these features later, or rebuild integrations that could have been native from day one.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So ask vendors directly about their roadmap for AI-powered clinical features, and whether those features (like transcription or captioning) are already available as HIPAA-compliant, native additions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solutions that allow for bespoke AI integrations are also worth considering for any specific use cases your platform might need now or in the future. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are a great example of AI-enablement with future-proofed flexibility.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Overlooking accessibility and language needs for a diverse patient population\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth is supposed to widen access to care, but that only holds if the video experience itself is accessible.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients with hearing loss, low vision, limited English proficiency, or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/designing-a-senior-friendly-telehealth-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"older adults less comfortable with technology \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"are exactly the populations telehealth is meant to reach, and they're often the first to be locked out by a video interface that wasn't built with accessibility in mind.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Beyond video quality and HIPAA compliance, evaluate whether a provider supports accessibility features like live captions, transcription, keyboard navigation, screen readers, and multilingual support.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most importantly, check that the video call API is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/further-resources/faq-and-troubleshooting/accessibility#live-captions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WCAG 2.1 Level AA compliant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Don't assume that offering transcriptions or captions means the full accessibility picture is covered.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8. Optimizing for price per minute instead of the total cost\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Per-minute or participant-minute pricing is the headline metric most video API vendors advertise, but it's rarely what determines your final bill. The real costs often come from other add-on features like storage, transcription, live captions, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For telehealth teams, compliance is another major cost that's easy to overlook. Many providers reserve HIPAA support and a Business Associate Agreement (BAA) for enterprise plans or charge a separate monthly compliance fee, significantly increasing the total cost of ownership.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unlike many providers, Whereby offers \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA compliance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and a BAA on all paid plans, not just enterprise tiers, and there is no additional charge for Enterprise customers. Features like Session transcriptions and live captions can also be bundled at a discount instead of being billed separately.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t compare vendors on participant-minute pricing alone. Model your expected usage, including compliance, recording, storage, transcription, and any other required features, to understand the true total cost of ownership.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"9. Not scrutinizing the SLA and uptime guarantees\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For a telehealth platform, uptime isn't just an infrastructure metric; it's the difference between patients making appointments and missing them. Yet many teams compare video providers without looking closely at the SLA.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So request the full SLA before signing and confirm it covers the video call API itself and not just the vendor's broader platform if they focus on other verticals. Review the uptime commitment, support response times, and service credits for missed targets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providers with a strong operational track record, transparent SLAs, and responsive support are better equipped to support the reliability that healthcare teams depend on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting it right from the start\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most of these mistakes come down to evaluating a video call API like generic infrastructure instead of a healthcare-specific, patient-facing decision. The right vendor isn't necessarily the cheapest or the most feature-dense but the one built for compliance, unpredictable patient networks, and long-term stability. A vendor that treats you like a partner, listens to feedback and allows you to inform their roadmap brings undeniable value vs one that just sees you as another customer in their database. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are the gaps that Whereby Embedded is built to close. Find out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/trusted-video-call-api\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"why we’re the leading video call provider for telehealth teams globally.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/3Iq4ApEMtDwaQ22qGvUDXu/6256666927a53bc661e1b6ee72c9aa40/Frame_8.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#282828","width":1,"height":0.6516666666666667}},"title":"9 Things Product Managers Get Wrong When Choosing a Telehealth Video Call API","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are 9 of the most common mistakes product teams make when selecting a video call API and how to avoid them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"0617ffdc-24b0-5628-a8e3-09c6d40ec3b4","slug":"top-5-things-to-check-when-selecting-video-call-api","publishDate":"2026-08-10T11:00+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"4MGuACW05Husos9YUshK9Q\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A video call can make or break your user experience. Whether it's a patient meeting a clinician, a candidate interviewing for a new role, or a buyer connecting with a seller, users rarely separate the quality of the video experience from the quality of your product itself.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's why choosing a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" has become one of the most important infrastructure decisions for teams building virtual experiences. The platform choice often has direct consequences for conversion rates, customer satisfaction, operational efficiency, compliance, and product growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fortunately, any potential issues can be avoided by evaluating the right criteria up front. While features often take priority, choosing a good video call platform usually depends on additional considerations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So here are 5 major things to look out for to act as a starting point when evaluating a video call API. Use this guide to help shortlist vendors for full evaluation and initial testing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Reliability and call quality\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Nothing matters more than whether your users can actually have a successful conversation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A feature-rich API won't compensate for dropped calls, frozen video, poor audio, or connectivity issues. For businesses where video is central to the customer experience, reliability directly impacts user satisfaction, retention, and revenue.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s important to assess this from two sides:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Firstly, what are the vendors uptime and SLA commitments?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When evaluating providers, ask:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What uptime guarantees are offered?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is the infrastructure distributed globally?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there analytics and diagnostics available to identify performance problems?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Has there been any recent outages or critical incidents?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there any concurrency limits?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby's infrastructure includes a globally distributed server network and a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"99.9% uptime SLA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" designed to support reliable video experiences at scale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Secondly, how does their call quality stack up?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-3\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Some handy questions include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How does the platform perform in low-bandwidth environments?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is it compatible across device types?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What metrics can you provide around packet loss, jitter and latency?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What tools are available for monitoring call quality and troubleshooting issues?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's worth running extensive testing across different devices, browsers, network conditions, and geographies before making a final decision.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just as important as call quality is visibility into what happens during a call. In the event that users report issues or when your team needs to understand usage trends, specific analytics can significantly help.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So ensure your video call platform provider offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/insights-suite-and-api/using-the-insights-dashboard\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"session-level insights\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", usage data and quality metrics like packet loss and reconnections.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4DmM7BilQzp2FCDRVlVoxm\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These insights benefit other teams beyond the engineering teams. For example, Product managers can identify adoption trends, customer success teams can proactively address issues, and the finance team can properly plan for the next billing cycle.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"2. Security and compliance\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If your product is in healthcare, financial services, legal, or any other regulated industry, security and compliance aren't video call features you evaluate later. They're gating criteria from day one.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At the basic level, try to understand:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How media is encrypted, both in transit and (if applicable) at rest\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether there’s enough certifications and compliance that aligns with your regulatory obligations (For example, HIPAA, GDPR, ISO 27001)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How are recordings, transcripts, and participant data handled?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether the vendor will sign the agreements you need (for example, a Business Associate Agreement for HIPAA)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance requirements vary by industry and geography, but selecting a provider with a strong security foundation can reduce future risk and simplify procurement processes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded, for example, is GDPR-compliant, ISO 27001-certified, and offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" configurations and a BAA (at no extra cost to Enterprise customers).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Vendor stability and product focus\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Features and pricing matter, but so does the provider's long-term commitment to video.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Many video call APIs are part of larger communications platforms that also offer SMS, voice, or chat. In these cases, video can become just one product among many, making it vulnerable to shifting priorities, pricing changes, or roadmap decisions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve seen this play out with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio’s video product changes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", where teams had to suddenly start evaluating other video call APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If your product depends on a vendor's video capability and that vendor deprioritizes it, you could be facing an unplanned migration with all the engineering cost, QA cycles, and user disruption that comes with it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's why it's worth assessing not just what a platform offers today, but how it supports customers over time. Ask:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is video a core part of the company's business?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How are versioning and deprecations handled?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Is backward compatibility maintained, and how frequently?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Does the provider have a strong track record of ongoing investment in video?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Video call providers that are solely focused on video, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/twilio-alternative\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"like Whereby\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" with 13+ years of experience focused solely on building WebRTC video call solutions, tend to invest more consistently in reliability, innovation, and long-term platform stability.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For teams building products designed to last, choosing a video-first provider like Whereby can help reduce future risk and ensure you're not rebuilding critical parts of your application every other year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"4. The end-user experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best video call is the one users can join immediately, no matter their age, digital literacy or accessibility needs. Every extra step, like downloads, account creation, confusing permissions, or unfamiliar interfaces, creates friction that can reduce participation and increase drop-off. Huli for example noted a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/scaling-healthcare-huli-growth-story/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"20% drop in no-shows\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" when they switched to a simpler workflow using Whereby.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A strong video call API should make it easy for users to:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Join directly from a browser\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complete pre-call device and connectivity checks\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Connect with minimal setup and navigate an intuitive interface\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Access calls across all devices and browsers\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/top-accessibility-features-whereby/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Accessibility\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a key consideration. Features such as live captions, keyboard navigation, screen reader support, and accessible interfaces help ensure more users can participate successfully, while also improving the experience in everyday scenarios like noisy environments or poor audio conditions. This is more than a compliance checkbox. Selecting an accessibility focused vendor better serves \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/blog/designing-a-senior-friendly-telehealth-experience/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"older\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" or less tech-savvy patient populations from the outset.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just as importantly, video should feel like a natural part of your product. So look for providers that offer control over branding and UI elements so the experience aligns with your product and users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1KehwZBuOOC2jVJ8CMrUPX\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, don't overlook the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/waiting-rooms\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"pre-call experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". Many support issues originate before a call even starts, from blocked camera permissions to incorrect audio settings. Built-in device checks can help users resolve these problems before they become frustrations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Flexibility, customization, and developer experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The right video API should meet your needs today without limiting what's possible tomorrow.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Some teams need a fully branded video experience that can be embedded in days. Others require deeper control over layouts, room management, participant permissions, and custom workflows. As your product evolves, your video infrastructure should be able to evolve with it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When evaluating providers, consider:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How much customization is available?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can you apply your own branding and control the user experience, particularly features?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are APIs and SDKs available for deeper customization?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How easily can video be integrated into existing workflows?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can the platform support future requirements and new use cases?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there rate limits or concurrent session caps?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How does the pricing adjust as we scale?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are there volume discounts and flexible pricing options available to suit our use case?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developer experience is equally important. Even the most powerful API becomes a liability if it takes months to implement. Look for clear documentation, well-maintained SDKs, robust APIs and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/insights-suite-and-api/webhooks\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"webhooks\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and pre-built components that reduce time to implement.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's also worth considering where your product roadmap is headed. Features such as \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/recording-with-embedded/cloud-recording\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"recording\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/meeting-content-and-quality/transcribing/session-transcription\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"transcription\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and AI-powered workflows are becoming increasingly common.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So whether you're exploring automated summaries, conversational insights, or AI meeting assistants, choosing a platform like Whereby that supports these capabilities can help future-proof your product and avoid costly migrations later.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wrapping Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately, choosing a video call API is about finding the right balance between reliability, security, user experience, flexibility, and ease of implementation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When those foundations are in place, video becomes an invisible part of your product experience, allowing teams to focus on delivering value rather than managing infrastructure.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby is built to help teams deliver reliable, secure, and scalable video experiences, combining browser-based access, enterprise-grade reliability, strong privacy standards, and flexible integration options that support both rapid deployment and long-term growth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Test our free plan to see why we’re the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"trusted video call API for global teams\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/4MGuACW05Husos9YUshK9Q/38d2963c4720366623f3cdf4e0519061/Frame_2.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6516666666666667}},"title":"Top 5 Things to Check When Selecting a Video Call API","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From reliability to compliance, we're sharing five major things to look out for to act as a starting point when evaluating a video call API. Use this guide to help shortlist vendors for full evaluation and initial testing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"499c5c24-0650-58e7-aaa9-f664cae11268","slug":"designing-a-senior-friendly-telehealth-experience","publishDate":"2026-07-01T00:00+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5hTiyxPUyOg8co6E6vFBqE\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.pewresearch.org/internet/2017/05/17/barriers-to-adoption-and-attitudes-towards-technology/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pew Research Center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", just 26% of internet users aged 65 and older say they feel very confident using computers, smartphones, or other devices to do what they need to do online. And yet the platforms healthcare institutions use for virtual care were designed without them in mind, and it shows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s why in this article, we’ll be sharing the actual barriers to telehealth adoption for seniors, how to design a senior-friendly virtual care experience, and why the right platform makes all the difference.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's really stopping older adults from fully adopting telehealth\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Research suggests that older adults are far more open to telehealth than many clinicians assume. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pubmed.ncbi.nlm.nih.gov/37021477/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"64% of adults\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" aged 50 to 80 expressed interest in using telehealth again after their first experience with it during the COVID-19 pandemic.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ajmc.com/view/interest-in-and-concerns-about-telehealth-among-adults-aged-50-to-80-years\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"study\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" found that adults aged 65-80 were actually \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"more likely\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to express interest in a first-time telehealth visit than those aged 50-64.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pattern from the research shows that older adults are willing, sometimes eager, to engage with virtual care when it's designed with them in mind. The problem is that most telehealth platforms aren't.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The barriers older adults face when adopting telehealth are issues like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital literacy gaps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", sensory and physical challenges like hearing loss or reduced fine motor control, unreliable broadband (particularly in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"rural areas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"), and reasonable anxiety about using technology that wasn’t built to accommodate all these needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are design problems, and design problems are solvable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8 ways to make your virtual care experience work for older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing a senior-friendly telehealth experience means removing every step that could cause confusion, anxiety, or drop-offs, and making the experience feel as close as possible to something the patient already understands.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.agefriendlycare.psu.edu/the-4ms-explained\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"4Ms Framework\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" used in geriatric care is a useful lens here. Applying it to telehealth means asking: Does this interface allow the patient to communicate clearly what matters to them? Does it account for potential cognitive load? Does it work for someone who can't type quickly or read small text? And so much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what that looks like in practice.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Get rid of the download and other obstacles\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the single highest-impact change a telehealth platform can make for older adults. Every additional step before the call, like downloading an app, creating an account, or remembering a password, is a potential drop-off point.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best design option for this demographic is offering them a direct link to join a call. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a browser-based video call solution, so for an 82-year-old patient on a tablet, they just need to click on the joining link, wait, and get connected to their clinician.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The cognitive and technical load is as close to zero as current technology allows.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Build a waiting room that feels familiar\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The moment a patient clicks a telehealth link, they enter an experience that has no obvious parallel in their prior healthcare history. There's no waiting room, no receptionist, no queue. For younger, tech-native patients, this is fine. \\n\\nFor older adults who have spent decades in physical clinical settings, it creates genuine cognitive friction. Where am I? Is this working? Am I supposed to be doing something?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A virtual waiting room with a clear holding page that tells the patient they've arrived, they're in the right place, and their provider will be with them shortly replicates enough of the familiar clinical experience to reduce anxiety and confusion significantly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/waiting-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"waiting room feature\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" does this. Patients enter a locked room and wait to be admitted by the host.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"PGTLQ9wwFAzXovA5kco2A\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's nothing more to navigate or any confusion about timing. The provider controls when the session begins, just as they would in a physical office. Plus, if the clinician is running a few minutes late, they can communicate this directly in the waiting room area.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Work across every device an older adult might use\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults don't all use the same device. Some are on desktop computers, others on laptops, tablets, or smartphones that their family set up for them years ago.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A telehealth platform that works perfectly on a MacBook but breaks on an older Android tablet isn't truly accessible. Because Whereby runs entirely in-browser, it works consistently across all major devices and operating systems without any device-specific configuration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An older adult joining from a Windows desktop and their caregiver joining from an iPad will have the same experience. No one has to troubleshoot compatibility before a clinical appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So when choosing a video call provider, test for device compatibility, particularly in older models and versions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Design accessibility features for hearing loss and visual impairment\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.nidcd.nih.gov/health/statistics/quick-statistics-hearing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"55%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of adults who are 75 and older have disabling hearing loss. Visual impairment is similarly prevalent. Yet some telehealth interfaces are designed as though all users can hear standard audio clearly, read small text comfortably, and process visual information quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Age-friendly telehealth design addresses these gaps directly by enabling accessibility features like\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Live captions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" during sessions make consultations accessible to patients with mild-to-moderate hearing loss who may not identify as deaf or hard of hearing, but who consistently struggle to follow audio-only dialogue.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2U1Ea370MYifsdzwBwKVLM\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speaker highlights\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": visually indicating who is talking helps patients who rely on visual cues to follow a multi-participant conversation.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Post-session transcription\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gives patients and caregivers an accessible written record of what was discussed, which is especially valuable when processing speed or working memory is reduced.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Larger screens and clean interfaces\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" make a meaningful difference for patients with visual impairment. Encourage patients to use tablets or laptops where possible, and configure your platform to display a minimal, uncluttered interface with as few on-screen controls as possible.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Full keyboard navigation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Every part of the Whereby interface can be reached using the tab key, with flyout menus triggered by the space bar (or a long press on mobile). This matters for older adults with reduced fine motor control or tremors who may find precise mouse or trackpad use difficult. \\n\\nSingle-key shortcuts can also be disabled for users who find them disorienting or who have other assistive shortcuts already configured on their device.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports live captions, session transcription, and active speaker highlighting and meets \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/further-resources/faq-and-troubleshooting/accessibility\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WCAG 2.1 Level AA accessibility standards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the established benchmark for digital accessibility compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Make audio-only a fallback option during virtual sessions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not every older adult patient has reliable broadband. In some U.S. cities, over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://link.springer.com/article/10.1007/s12126-024-09572-x\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% of\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" adults 65 and older lack access to home broadband. In rural areas, the gap is larger.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When a telehealth platform requires video to function or doesn’t prioritize reliability in low-bandwidth scenarios, it silently excludes a significant portion of the population that needs virtual care most.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's global mesh network\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is built to maintain connection quality across varying bandwidth conditions and geographic locations, ensuring that poor infrastructure doesn't compromise a clinical consultation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This video call solution also has an audio-only mode so users can join sessions with their videos turned off to help minimize bandwidth usage during poor network conditions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Enable caregiver and family participation\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For older adults managing dementia, significant cognitive decline, or complex chronic conditions, solo telehealth visits are often clinically insufficient. A caregiver or family member needs to be present to assist with setup, provide medical history, ask questions the patient may forget, and help implement care plans after the appointment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This needs to be built into the platform design from the start, not treated as an edge case. Multi-participant sessions should be simple to set up, clearly explained to patients in advance, and easy for a family member to join without their own account or technical knowledge.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby supports this directly, with the provider retaining host controls like admitting participants and managing the session, while keeping the experience simple for everyone joining.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Ensure your setup is fully compliant\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are a high-trust population. They've built long-term relationships with their providers and are sharing sensitive health information like chronic diagnoses, mental health, and cognitive decline. If there's any doubt about the security of a platform, that trust goes away quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Patients who understand that their consultation is secure and private are more comfortable engaging fully with their care. Providers who can demonstrate that their platform is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/best-hipaa-compliant-video-call-apis/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HIPAA-compliant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", end-to-end encrypted, and backed by a signed Business Associate Agreement are better positioned to have that conversation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby is ISO 27001-certified, GDPR-compliant, and configurable for HIPAA compliance with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"BAA available\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", making it a strong foundation for practitioners who need to meet regulatory standards while serving a population for whom trust is non-negotiable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Collect feedback and ratings after the session\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feedback loops are easy to overlook in telehealth design, but they matter more with older adult populations than most. Older patients tend to be conscientious respondents, so they'll rate a session when asked, especially if the process is simple. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That feedback is clinically valuable because it surfaces technical problems you might not otherwise hear about, flags sessions where a patient felt rushed or confused, and helps you continuously improve the experience for a population that may not spontaneously raise issues.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/insights-suite-and-api/session-ratings\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Session Ratings\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" feature prompts participants to rate the call after it ends. There’s a straightforward one-to-five-star rating, with optional prompts for low scorers to indicate what went wrong.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28rDjeg3AKZxh9HJGZENvS\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's a low-friction way for older adults to communicate their experience and a useful tool for practices that want to make sure their telehealth workflow is actually working for this population.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Practical tips for clinicians delivering telehealth to older adults\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best platform design in the world doesn't fully compensate for a first telehealth appointment that feels rushed or unsupported. Workflow adaptations matter as much as technology choices.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So here are a few ways clinicians can help improve the telehealth experience for senior patients.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Send the link early\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": at least 24 hours before the appointment, with a plain-language instruction sheet and a number to call if they have trouble.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer a test call\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": a five-minute pre-appointment check with administrative staff, in a low-stakes environment, dramatically reduces first-session dropout and anxiety.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build in extra appointment time\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", especially for first visits. First telehealth appointments with older adults often take longer. Budget for it. A rushed session undermines trust and makes future engagement less likely\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Invite caregivers if needed: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Don't assume patients will think to ask. For clinically appropriate cases, proactively invite a family member or caregiver to join, and confirm the logistics in advance.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Document the tech experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": note in the patient record whether the session ran smoothly. This informs the approach for the next visit and helps identify patients who need ongoing support.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wrapping up\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Older adults are among the patients who stand to benefit most from well-designed telehealth. They're more likely to manage multiple chronic conditions, more likely to live at a distance from specialist care, and more likely to face mobility challenges that make in-person visits difficult. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The case for virtual care in this population is strong and supported by a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://pmc.ncbi.nlm.nih.gov/articles/PMC10602794/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"growing body of evidence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" across chronic disease management, mental health, dementia care, fall prevention, and rehabilitation. But the technology has to meet them where they are. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby was built with this kind of simplicity at its core, and for practitioners serving older and less digitally confident adults, that design philosophy translates directly into better clinical outcomes, fewer dropped appointments, and patients who keep coming back.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/guides-reports/trusted-video-call-api\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find out more\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" about why we’re the leading choice for telehealth platforms globally.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=750&h=500&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&q=50&fm=webp 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750w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1080&h=720&fl=progressive&q=50&fm=jpg 1080w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1366&h=911&fl=progressive&q=50&fm=jpg 1366w,\n//images.ctfassets.net/dbi9opon8gj1/5hTiyxPUyOg8co6E6vFBqE/73d824490a0119117507c70ed583ed6b/happy-old-asian-senior-grandparents-couple-waving-hand-making-online-video-call-enjoying-family-virtual-meeting-digital-webc.jpg?w=1920&h=1280&fl=progressive&q=50&fm=jpg 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#a8a8b8","width":1,"height":0.6666666666666666}},"title":"How to Design a Senior-Friendly Telehealth Experience (And Why It Matters)","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learn what the barriers to telehealth adoption for seniors are, how to design a senior-friendly virtual care experience, and why the right platform makes all the difference.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"0f461973-d8af-5553-8978-e2f564b6fca8","slug":"best-hipaa-compliant-video-call-apis","publishDate":"2026-05-12T12:45+01:00","type":null,"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{\"target\":{\"sys\":{\"id\":\"6m9gcX5JnjDEPizwn1GvgO\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[],\"nodeType\":\"embedded-asset-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While there are many video call options available, if your platform serves US healthcare providers or patients, or handles protected health information (PHI) connected to US healthcare services, you need a video call API that’s \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://telehealth.hhs.gov/providers/telehealth-policy/hipaa-for-telehealth-technology\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"1. Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded is the standout choice for telehealth platform builders. The WebRTC video call software ensures that patients can join a session without any additional downloads.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The video call API is ISO 27001-certified, GDPR-compliant, and with frequent third-party HIPAA audits. Whereby also offers a standard Business Associate Agreement (BAA).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During integration, you need to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"configure meeting rooms to be HIPAA-compliant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" at the API level. For example, you should turn off third-party integration, disable certain features, lock meeting rooms by default, store recordings in your own S3 bucket, and so much more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby also offers HIPAA-compliant \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/transcribing/session-transcription\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"session transcriptions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://docs.whereby.com/whereby-product-features/recording-with-embedded/cloud-recording\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"cloud recordings\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", and live captions, making it ideal for teams who want a fully compliant stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance and BAA at no additional cost on Whereby Embedded Enterprise plans.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"$16.99/mo for the HIPAA add-on on the Whereby Embedded Build plan. Get in touch with \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"our sales team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" to purchase this add-on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital health companies' platforms that want to integrate video quickly and easily\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"EHR vendors that want to include branded virtual calls in their stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a compliance documentation their legal teams can quickly approve\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms that want a solution that’s reliable and scalable, even in low-bandwidth scenarios\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a video call API specifically built for telehealth\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams needing deep out-of-the-box Epic/Cerner EHR integration\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hospital networks requiring on-premise or private-cloud data hosting\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"2. Daily.co\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/use-cases/telehealth/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Daily\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is another choice for telehealth teams building AI into the clinical workflow. Built by engineers who wrote the WebRTC specification, it meets HIPAA and GDPR compliance requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its HIPAA architecture has no cookies or browser local storage, randomized room identifiers, and no access to in-call data. Daily also integrates HIPAA-compliant transcription, AI-generated clinical notes, and voice-powered patient intake directly into its developer APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" $500/month for the healthcare add-on (HIPAA+BAA). \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/pricing/video-sdk/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"See full pricing here\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Telehealth teams that are focused on building AI-first solutions\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Strong engineering teams that want maximum infrastructure control\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Companies on a tight budget. $500/month is a fixed cost, excluding any participant minutes or usage-based pricing\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Developers or engineering teams who want low-configuration compliance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"3. Vonage Video API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Vonage Video API is an enterprise-grade option for healthcare teams that need video as part of a broader communication stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vonage provides Video, Voice, and SMS APIs \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.vonage.com/communications-apis/healthcare/hipaa-compliance/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", with independent third-party HIPAA audits conducted on an ongoing basis. So if your telehealth product needs appointment reminders via SMS, incoming patient calls, in-app messaging, and video visits, Vonage covers all of it under one compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Healthcare platforms needing voice, SMS, and video from a single provider\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations that want AI-enabled programmable communications built into the stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lean teams moving fast. Vonage's infrastructure depth is great for large organizations, but adds friction for teams who want to move quickly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"4. Zoom SDK\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Zoom can be HIPAA compliant, but it is not compliant by default, and the path to compliance is more involved than most teams expect. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A signed BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is required, and it only applies to qualifying paid plans like the Zoom for healthcare stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Since Zoom is AI-first, certain AI Companion features may not be available for teams with BAAs in place. Beyond the BAA, teams must also correctly configure the platform, which might not be easy since the SDK integration has been \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.daily.co/blog/zoom-web-sdk-technical-notes/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"said to be complex\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" compared to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/zoom-sdk-alternative\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"web-first alternatives\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Compliance is the responsibility of the Security Officer and Privacy Officer, who must ensure Zoom is configured correctly and used compliantly across the workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Contact Sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations are already invested in the broader Zoom ecosystem\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mid-to-large platforms where Epic or Cerner EHR interoperability is a priority\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Patient populations where familiarity with Zoom meaningfully reduces first-session drop-off\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Startups or lean engineering teams; integration is rated complex, and developer support is an extra high cost\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams that want a clean, self-contained compliance system. The three-layer shared-responsibility model (Zoom's obligations, your IT team's configuration, your workforce's behavior) requires active, ongoing management.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"5. Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/industry/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Pexip\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the enterprise choice for large health systems and hospital networks where data sovereignty, on-premise hosting options, and deep EHR integration (including Epic and Cerner/Oracle Health) are non-negotiable requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Its architecture gives healthcare organizations complete control over where video data is stored and processed in self-hosted, private cloud, or controlled cloud environments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The platform supports embedded video via APIs and SDKs with custom branding, policy-based access controls aligned to clinical and regulatory requirements, and a single operational dashboard for compliance monitoring across complex multi-site environments. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.pexip.com/trust-center/compliance\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"ADA Title II\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" accessibility compliance is also supported.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise health systems and hospital networks with strict data governance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations with on-premise infrastructure mandates\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complex multi-site deployments requiring centralized compliance monitoring\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Any company that isn’t operating at an enterprise scale. Pexip's implementation complexity, timeline, and cost structure make it overkill for startups and growth-stage companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Without a dedicated IT and compliance team, the implementation process will slow you down considerably. It is not a self-serve option.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"6. Twilio\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio offers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/blog/insights/best-practices/hipaa-compliant-video-conferencing\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HIPAA-eligible programmable video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" via a Business Associate Addendum (their BAA equivalent) for enterprise customers, covering video alongside HIPAA-eligible SMS and Voice.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Their group rooms support multi-party sessions including providers, patients, family members, and interpreters.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Twilio also previously announced the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twilio.com/en-us/changelog/-twilio-video-will-remain-a-standalone-product\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"sunset of its video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" product before reversing course. So, teams building new healthcare infrastructure should factor in that product history when evaluating long-term infrastructure dependencies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Enterprise plan required for BAA access.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams already deeply integrated into Twilio's broader communication stack\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Products needing combined HIPAA-eligible video, SMS, and voice under one vendor\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Teams starting fresh with no existing Twilio dependency.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The shared-responsibility compliance model, the enterprise-only BAA requirement, and the product's uncertain history make it a difficult first choice for new builds.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"7. CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cometchat.com/hipaa-compliant-video-conferencing-api\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CometChat\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a communication SDK covering video, voice, and in-app messaging and holds HIPAA, SOC 2, HITRUST, and PIPEDA certifications.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It signs BAAs and implements AES-256 and TLS 1.2 encryption, role-based permissions, MFA, and SSO. For telehealth apps where ongoing secure messaging between patients and providers is as central as the video call itself, CometChat delivers both under a single SDK and a unified compliance umbrella.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Pricing:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Contact sales.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Best for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Care apps where continuous secure messaging is equally as important as video\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Development teams that want messaging and video under a single BAA\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Not ideal for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Platforms where video quality and infrastructure reliability are the primary product concern. If video is the core clinical experience, opt for a software that specifically focuses on video calls for better performance.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What to evaluate when choosing a HIPAA-compliant video call API\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Embedding a video API means your engineering team owns the integration. Even after choosing a vendor, HIPAA compliance is a shared responsibility. So, beyond signing a BAA, your platform should also implement and configure the technology correctly to securely handle protected health information (PHI).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So when comparing video call solutions, evaluate these 4 key things to ensure you can be fully HIPAA compliant:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Compliance\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the video call vendor have a BAA they’re willing to sign? And do they undergo regular independent third-party HIPAA audits?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Cost and accessibility\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Does the vendor only offer a BAA to customers on a large enterprise plan, or is it accessible to all paying users?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Architecture\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Who has access to in-call audio/video data, and under what circumstances? Can the room names be randomized to avoid accidental PHI leakage in identifiers?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Developer experience\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": How quickly can your team integrate this solution in a HIPAA-compliant manner? Are integrations available for web, iOS, and Android? How clear and updated is their HIPAA documentation?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wrapping Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your video call API decision is one of the few infrastructure choices that's genuinely hard to undo. It impacts your regulatory compliance, patient experience, and cost structure at scale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you want a compliant video infrastructure that's designed for telehealth, easy to integrate, and built to scale, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/embedded/healthcare\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whereby Embedded\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is the best option to consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To find out more about the HIPAA-compliant configuration, BAA requirements, and implementation, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://whereby.com/information/contact-sales\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"speak directly with our team\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/6m9gcX5JnjDEPizwn1GvgO/0ca2138611a34f88225df0183dd6ad81/WB199_-_New_Embedded_Assets_9.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#080808","width":1,"height":0.6516666666666667}},"title":"The Best HIPAA-Compliant Video Call APIs for Telehealth Platforms","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the top HIPAA-compliant video call APIs for telehealth teams you should consider.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"9b4eefe4-dbd3-5676-ac07-cc71761949b6","slug":"everything-you-need-to-get-started-with-whereby-embedded","publishDate":"2026-04-28T11:53+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Nt7LM3UVZqsuEk8H6Zg3y\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re evaluating Whereby’s video call API or just created a Whereby Embedded account, you’re in the right place. This post is a curated list of the docs, guides, and compliance resources that matter most as you move from evaluating to testing Whereby’s video call API.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s every resource you need, in the order you need it. Feel free to bookmark this, share it with your development team, and come back to it during integration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Start here👇\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most teams can get Whereby Embedded up and running in a few days. These guides cover everything from your first API call to a fully embedded, branded video experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get started in 3 steps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": The quickest path from a free Explore account to a live video room. This involves generating your API key and creating your first room, so if you want to start integrating, start with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/readme/get-started-in-3-steps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the initial setup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tips for room size\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": When creating your rooms, some features, such as room size, can be set during the time of creation. If you’re confused about whether to choose p2p or SFU connections, we recommend reading \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/p2p-vs-sfu-video-calls-which-is-best/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this article before proceeding\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customise room features and branding\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Control which features appear in the room UI and apply your own visual identity, like logo, colours, and layout, so the experience feels native to your product. This guide covers both URL parameter customisation and programmatic control via the embed element. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-101/customizing-rooms\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a look\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choose to embed Whereby into your app\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Bring video calling into your mobile apps by either integrating Whereby into your \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-mobile-development/whereby-for-ios\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"iOS app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/whereby-for-mobile-development/whereby-for-android\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Android app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tips for running a successful POC:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" If you’re testing Whereby Embedded and building a proof of concept first, we recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/how-to-run-a-successful-proof-of-concept-with-whereby-embedded/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reading this guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". It’ll help you make the most of your trial and set you up for long-term success, based on lived experience with our most successful customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building embedded video for telehealth\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby is used by healthcare platforms across the world, and there are specific features and compliance requirements that matter in those contexts. So if you’re building for telehealth, here are a few essential resources to get started:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The telehealth implementation guide\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": This guide focuses on the four most important components identified across successful telehealth implementations, which include reliable video infrastructure, accessibility compliance, user experience optimization, and integration capabilities that support clinical workflows. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/building-secure-telehealth-applications-implementation-guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get started here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create a HIPAA-compliant setup\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": This covers the implementation steps your team needs to take to deploy Whereby Embedded in a HIPAA-compliant way. If you're in a regulated healthcare environment, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://docs.whereby.com/telehealth-industry-solutions/hipaa-compliant-setup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this is a required reading\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" before you go to production.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Telehealth video call features\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Have a look at the features that make the biggest difference in clinical settings. It’s worth sharing with your product team along with the other developer documentation. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/blog/top-video-call-features-for-telehealth-and-mentalhealth-platforms/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"See them here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The legal bit: Security and compliance\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many teams, the compliance review runs in parallel with the technical evaluation. Here's what you need to know about Whereby's security and where to find the documents your legal or security team will ask for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby has passed independent audits and certifications, including HIPAA, ISO 27001, and GDPR compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The relevant documents are all publicly available. So if your procurement or legal team needs to review data handling before moving forward, here are a few resources you can share.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/gdpr/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s GDPR Statement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/tos/privacy-policy/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s privacy policy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/dpa/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby’s data processing agreement (DPA\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to build?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The most effective approach we’ve seen with other teams evaluating Whereby is to start small, get it working with a few rooms, and then slowly scale. If you haven’t created an account yet, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded/pricing\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the Explore plan\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is free and gives you immediate access to the API so you can have your first room running in a few minutes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you run into any issues, a quick round of checks can often get things working again without much effort. Start by double-checking your embed configuration, confirming your API is creating rooms correctly, and testing in a clean browser session.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We also recommend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://discord.gg/6ZpSwzTJ\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"joining our Discord channel\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to connect with other developers building with Whereby. Got specific questions? Reach out to our support team or your Whereby contact, and we’ll be happy to help.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time to start building.\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1080&h=704&q=50&fm=webp 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1366&h=890&q=50&fm=webp 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1920&h=1251&q=50&fm=webp 1920w","sizes":"100vw","type":"image/webp"}],"fallback":{"src":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=png","srcSet":"//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=750&h=489&q=50&fm=png 750w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1080&h=704&q=50&fm=png 1080w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1366&h=890&q=50&fm=png 1366w,\n//images.ctfassets.net/dbi9opon8gj1/1Nt7LM3UVZqsuEk8H6Zg3y/dc18e3cd4cae54d07527dd5b1476341c/Mockup__4.png?w=1920&h=1251&q=50&fm=png 1920w","sizes":"100vw"}},"layout":"fullWidth","backgroundColor":"#383838","width":1,"height":0.6516666666666667}},"title":"Everything You Need to Get Started with Whereby Embedded","excerpt":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is a curated list of the docs, guides, and compliance resources you need as you move from evaluating to testing Whereby’s video call API.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}},{"id":"72a45ad0-f4c5-5c91-baaa-7c5fbe223b81","slug":"whereby-partners-with-assuric","publishDate":"2026-04-20T04:27+01:00","type":null,"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"embedded-asset-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28U0tdxB7AfpmxfNYC4OQK\",\"type\":\"Link\",\"linkType\":\"Asset\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re excited to announce our partnership with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.assuric.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assuric\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a platform helping healthcare organisations simplify compliance, reduce risk, and build trust in digital care delivery.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As virtual care continues to scale, providers are navigating an increasingly complex landscape of regulatory requirements, data protection standards, and operational risks. Together, Whereby and Assuric aim to make that journey simpler.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supporting safer, more reliable virtual care\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/embedded\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" powers secure, browser-based video consultations for healthcare providers across Europe and beyond. With a strong focus on privacy, reliability, and user experience, our infrastructure is built to meet the expectations of modern digital health platforms.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assuric complements this by giving organisations the tools to confidently manage compliance, from risk assessments and governance frameworks to ongoing monitoring and audit readiness.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By partnering, we can better support teams who are not only building great virtual care experiences, but also need to ensure they meet evolving regulatory standards.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shared customers, shared challenges\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Both \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://whereby.com/information/partners/assuric\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whereby and Assuric\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" already work with organisations like Accurx and DrDoctor, who are shaping the future of patient communication and care delivery.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These teams face a common challenge: how to deliver seamless virtual care experiences while maintaining strict compliance and security standards.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This partnership allows us to support those needs more holistically by combining reliable video infrastructure with a structured approach to compliance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A joint offer for our customers\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As part of this partnership, Assuric is offering a 10% discount to Whereby customers looking to strengthen their compliance processes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking ahead\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This partnership is another step toward supporting healthcare teams with the infrastructure and tools they need to scale responsibly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re exploring how to improve your virtual care experience while strengthening your compliance posture, we’d love to hear from you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re interested in learning more about the partnership or would like to take advantage of the offer, feel free to reach out to us at partnerships@whereby.com\",\"marks\":[],\"data\":{}}]}]}"},"preview":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=750&h=423&q=50&fm=webp 750w,\n//images.ctfassets.net/dbi9opon8gj1/28U0tdxB7AfpmxfNYC4OQK/6479df9613304fd87a3846c95d286bc7/WB237_-_-Blog-_Assuric_x_Whereby_partnership.png?w=1080&h=608&q=50&fm=webp 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